Territory Manager

PeopleReady • Town of Colonie, NY

17d • $62,673 - $75,207

About The Position

The Territory Manager is responsible for the day-to-day operations and well-being of the branch or branches in the territory, driving revenue growth and profitability, meeting performance goals, following standard operating procedures, and optimizing customer service. The role includes supervisory and staff development, team building, conflict resolution, monitoring operations, and managing financials. The position is based in Albany, New York, and may involve working at customer sites, including sales and safety activities.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• At least 4 years of professional experience, including 2 years of related management experience.
• Experience improving customer satisfaction and driving positive business outcomes.
• Experience in account management and direct customer interaction.
• Proven leadership competencies and experience.
• Excellent written and verbal communication skills.
• Proficiency in financial performance analysis.
• Ability to develop and maintain customer relationships.
• Advanced problem-solving abilities, including defining problems, collecting data, and making informed decisions.
• Ability to prioritize tasks and meet deadlines under pressure.
• Ability to drive processes and improve operational performance.
• Experience hiring, managing, developing, and leading individuals and teams.
• Proficiency with Microsoft Office (Excel, PowerPoint, and Outlook) and Teams.
• Valid driver’s license, reliable registered vehicle, and vehicle insurance.
• Work authorization in the United States on a full-time basis without the need for employer sponsorship now or in the future.

Nice To Haves

• Prior experience managing in the staffing industry or a similar industry.

Responsibilities

• Manage territory profit and loss and monitor financial data and performance metrics to improve operational effectiveness.
• Oversee day-to-day operations, identify and resolve operational issues, maintain branch appearance, and streamline processes.
• Assign high-priority tasks, promote a culture of safety, manage workers’ compensation claims, and ensure compliance with organizational standards, customer requirements, and applicable regulations.
• Lead change initiatives and adopt new systems.
• Conduct on-site safety visits and associate check-ins, ensure personal protective equipment is accessible, and lead workers’ compensation investigations.
• Conduct new-hire orientations at customer locations as needed.
• Represent the company at local job fairs and build relationships with community partners, including unemployment offices.
• Manage territory staff, including hiring, scheduling, assigning work, reviewing performance, and recommending personnel actions.
• Set performance goals and professional development plans, and lead team-building and staff-development activities.
• Drive grassroots recruiting in local markets when needed.
• Manage a team of 2–7 individual contributors, potentially across multiple locations.
• Retain and expand customer accounts, monitor customer feedback, and recommend ways to improve customer experience.
• Travel to customer sites for sales and safety needs, troubleshoot service issues, and provide resolutions.
• Use data and dashboards to identify and re-engage past billing customers, support additional sales to existing customers, and create price quotes for prospective customers.
• Understand local market conditions and support current and prospective sales opportunities.
• Follow up on leads sourced by Sales Enablement when applicable.

Benefits

• Six paid holidays.
• One paid floating holiday.
• Up to 20 days of paid time off per year.
• Medical, dental, and vision insurance.
• Company-matching 401(k).
• Employee Stock Purchase Program.
• Eligibility for incentive pay, subject to plan terms.
• Other programs and perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager