Territory Manager

Otis Elevator Co. • Fairfield, NJ

28d • $90,000 - $115,000 • Onsite

About The Position

Otis Elevator Company is seeking a motivated Manager, Territory Management to lead service operations in assigned territories. The role manages and trains field supervisory staff, supports employee selection and field training, and oversees safety. It also leads operational priorities to deliver high-quality products and services and superior customer satisfaction. The position serves as a primary contact for field teams and customers, including responding to urgent operational issues and business-critical escalations outside regular business hours.

Requirements

• High school education required.
• Excellent communication and leadership skills.
• Ability to work in a highly team-oriented and dynamic environment.
• Self-motivated, with the ability to manage many simultaneous projects and responsibilities.
• Strong computer and technology skills, business acumen, and a passion for customer service.

Nice To Haves

• BA/BS degree or equivalent relevant work experience.
• Experience leading a team of technicians.
• Elevator industry experience.

Responsibilities

• Ensure field employee safety.
• Meet with customers to ensure obligations and expectations are achieved.
• Direct field maintenance and contractual service operations.
• Conduct field education and training for the field workforce.
• Maintain customer quality assurance, with emphasis on safety and managing labor and material expenditures.
• Improve efficiencies and manage route schedules and callback rates.
• Provide technical support.
• Authorize repair orders and track their completion.
• Manage labor and material investments within budget.
• Lead changes to improve efficiency and communication.
• Serve as the primary point of contact for field teams and customers, responding to urgent operational issues and business-critical escalations outside regular business hours.
• Manage and train field supervisory staff and support employee selection and field training.

Benefits

• 401(k) plan with a generous company match and automatic retirement contribution.
• Comprehensive medical, prescription drug, dental, and vision coverage for employees and eligible dependents.
• Three weeks of paid vacation and paid company holidays.
• Paid sick leave, employee assistance, and wellness incentive programs.
• Life insurance and disability coverage.
• Voluntary legal, pet, home, and auto insurance options.
• Birth/adoption and parental leave benefits, plus adoption assistance.
• Tuition reimbursement.
• Service anniversary recognition and spot performance bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED