Territory Manager II -Georgia

NCR Atleos•GEORGIA, VIRTUAL, GA

14d

About The Position

NCR Atleos is hiring a NAMER Territory Manager II for Georgia. The role manages district activities to ensure delivery of on-site support services while controlling expenses and assets. The manager leads a team of more than 45 employees, including a TM1, and focuses on customer and employee satisfaction, service delivery, and meeting customer SLAs. The position includes mentoring, coaching, performance management, hiring, escalation resolution, and ongoing communication with internal customers and planning and coordination teams. The role requires living within the assigned service area, holding a valid driver's license, passing applicable screening, lifting and carrying tools and parts weighing up to 50 pounds, and being available for prolonged travel as needed.

Requirements

High school diploma or GED.
Five to eight years of work experience in hardware and/or software support.
Local residence within the assigned service area.
Valid driver's license.
Authorization to work in the United States.
Ability and willingness to pass a comprehensive background check, including credit, criminal, driving-record, and drug screening.
Ability to lift and carry tools and parts weighing up to 50 pounds.
Willingness and ability to travel for prolonged periods as needed.

Nice To Haves

Bachelor’s degree; equivalent experience or a combination of education and experience may be considered on an exception basis.
Previous experience as a group, team, or project leader, or in another supervisory or leadership capacity in technical services or support.

Responsibilities

Directly supervise more than 45 employees, including a TM1, and respond promptly to customer opportunities, issues, and complaints.
Provide leadership and supervisory responsibility for mentoring the TM1 and direct and indirect reports.
Build relationships with internal customers and advise them about service delivery, maintenance agreements, and SLAs.
Perform root-cause analysis and implement preventive measures for recurring escalations.
Help resolve escalations caused by resource problems, including disciplinary and soft-skills issues.
Conduct hiring activities and monitor performance improvement issues, providing coaching and counseling.
Track expenses and finances, including overtime and other employee-related costs, as well as physical assets such as tools, test equipment, vehicles, and service parts.
Set performance objectives, conduct quarterly and annual performance reviews, and manage vacation and training schedules.
Maintain ongoing, open communications with planners and coordinators, and conduct regular individual and team meetings.
Manage district activities to deliver on-site support services while controlling expenses and assets.