Phlebotomist II Territory

Quest Diagnostics•Santa Maria, CA

About The Position

The Phlebotomist II Territory role is based in Santa Maria, California, and requires travel within an assigned territory to provide professional phlebotomy services at Patient Service Centers, client offices, and other sites. The schedule is Monday through Friday, 7:00 AM to 4:00 PM, with rotational weekends. Travel may be up to 75%. The pay range is $27.65–$30.10 per hour, plus a 5% territory representative premium. Annual performance bonus compensation may be available to eligible candidates. The role performs accurate specimen collection, patient identification, and preparation in accordance with testing protocols. The Phlebotomist II works independently, maintains a consistently low error rate, and handles more complex collections and patient or client situations. The position also provides patient and client service, supports site operations, follows safety and compliance requirements, and demonstrates Quest’s 5Cs: Customer First, Care, Collaboration, Curiosity, and Continuous Improvement. A state phlebotomy license is required where applicable. Quest does not accept NHA licenses in California, Washington, or Nevada. Required qualifications include two years of phlebotomy experience and a high school diploma or equivalent. A professional medical certification is strongly desired; completion of an accredited phlebotomy program or medical assistant or paramedic training is preferred.

Requirements

Two years of phlebotomy experience.
High school diploma or equivalent.
State phlebotomy license or certification where required; certification is required in California, Nevada, Washington, and Louisiana. Quest does not accept NHA licenses in California, Washington, or Nevada.
Strong knowledge of phlebotomy best practices and more complex collection practices, including pediatric and geriatric draws.
Experienced phlebotomy skills, including pediatric and geriatric collections.
Ability to work independently and perform accurate, low-error work in a fast-paced setting with minimal on-site supervision.
Strong communication skills and ability to adapt to change.
Keyboard and data-entry experience.
English language proficiency.
Ability to travel up to 75%.
Reliable transportation; valid driver license and clean driving record if applicable.
Ability to lift up to 15 pounds frequently and up to 40 pounds occasionally, with assistance as needed.
Ability to perform repetitive hand motions requiring fine dexterity and to stand or sit for extended periods.
Frequent walking and standing; occasional bending, kneeling, reaching, twisting, or pulling.
Ability to use a phone and computer extensively and communicate frequently in English with patients and clients.

Nice To Haves

Customer service experience in a retail or service environment.
Completion of an accredited phlebotomy program, or medical assistant or paramedic training.
Professional medical certification, such as medical assistant, phlebotomy, or similar, is strongly desired.

Responsibilities

Perform specimen collections for a variety of tests, including venipuncture and capillary draws, following established procedures.
Handle difficult draws, including pediatric, geriatric, and hard-stick collections, with minimal error.
Verify patient identification and obtain signatures to ensure specimen labeling accuracy.
Perform data entry as needed, including patient registration, test orders, and billing information.
Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required.
Research test and client information and verify written and electronic orders using laboratory systems or directories of services.
Resolve routine patient and client concerns independently and escalate non-routine issues appropriately.
Provide professional, respectful, efficient service; explain collection procedures and address patient questions.
Maintain a clean, orderly, and welcoming collection environment and manage multiple priorities in a high-volume setting.
Travel within the assigned territory to cover Patient Service Centers and client offices, sometimes with minimal notice.
Complete daily office activities accurately and on time.
Maintain reliable transportation and meet travel expectations, including having a valid driver license and clean driving record if applicable.
Obtain identification, enter billing information, and collect payments when required, in accordance with corporate policies.
Follow departmental procedures, safety protocols, compliance standards, and patient-information confidentiality requirements.
Use laboratory systems, directories, and corporate tools to confirm orders and documentation.
Support administrative tasks such as stocking supplies, sanitizing, maintaining logs, filing, email use, and answering phones.
Complete required training and maintain current phlebotomy skills and knowledge.
Demonstrate Quest’s 5Cs in interactions with patients, staff, and clients.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost health assessment program.
Blueprint for Wellness® healthyMINDS mental health program.
Vacation and health/flex time.
Six holidays plus one “MyDay” off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.