Phlebotomist II Territory

Quest Diagnostics•Wyomissing, PA

13d

About The Position

The Phlebotomist II Territory travels within an assigned territory to provide professional phlebotomy services at Patient Service Centers (PSCs), Client Offices (IOPs), and other sites. The role ensures accurate specimen collection, patient identification, and adherence to testing protocols while delivering a professional and efficient experience for patients, staff, and clients. The position works independently with a consistently low error rate and handles complex collections and patient or client situations. It demonstrates the Quest 5Cs—Customer First, Care, Collaboration, Curiosity, and Continuous Improvement—to uphold service and operational excellence. The schedule is Monday through Friday, 6:00 AM to 3:30 PM, with rotational weekends. Travel is required up to 75% within the assigned territory. Pay starts at $22.35 per hour; candidates may be eligible for annual performance bonus compensation. Salary offers consider relevant skills, training, experience, education, certifications, market factors, and organizational factors. Benefits may vary by employment status and include medical and supplemental health coverage, dental and vision coverage for eligible full-time employees working 30 or more hours, well-being programs, a no-cost annual health assessment, mental health resources, vacation and health/flex time, holidays and a personal day, financial coaching, a 401(k) with company match after 12 months, an employee stock purchase plan, life and disability insurance, flexible spending accounts, annual incentive plans, matching gifts, education assistance, and career advancement opportunities.

Requirements

Two years of phlebotomy experience.
High school diploma or equivalent.
Strong knowledge of phlebotomy best practices and complex collection practices, including pediatric and geriatric draws.
Experienced phlebotomy skills, including pediatric and geriatric collections.
Ability to work independently and perform accurate, error-free work in a fast-paced setting with minimal on-site supervision.
Strong communication skills and ability to adapt to change.
Keyboard and data-entry experience.
English proficiency is required.
Travel up to 75%.
Phlebotomy certification is required in certain states, including California, Nevada, Washington, and Louisiana.
Ability to lift up to 15 pounds frequently and up to 40 pounds occasionally, with assistance as needed; perform repetitive fine hand motions; stand or sit for extended periods; walk and stand frequently; and bend, kneel, reach, twist, or pull occasionally.
Extensive use of a phone and computer and frequent communication in English with patients and clients.

Nice To Haves

Customer service experience in a retail or service environment.
Completion of an accredited phlebotomy program or medical assistant or paramedic training.
Professional medical certification, such as medical assistant, phlebotomy, or similar, is strongly desired.

Responsibilities

Perform specimen collections according to established procedures for a variety of tests, including venipuncture and capillary draws.
Handle difficult draws, including pediatric, geriatric, and hard-stick collections, with minimal error.
Obtain patient identification and signatures to confirm specimen-labeling accuracy.
Perform data entry as necessary, including patient registration, test order entry, and billing information.
Prepare specimens for transport and testing by labeling, centrifuging, splitting, and storing them as required by the test order.
Research test and client information and confirm and verify written and electronic orders using laboratory technology systems or directories of services.
Resolve routine patient and client concerns independently and escalate non-routine issues appropriately.
Provide professional, respectful, efficient service; explain collection procedures clearly and respond to patient questions.
Use verbal and written communication and problem-solving skills to complete procedures and address questions.
Maintain a clean, orderly, and welcoming collection environment, and handle multiple priorities in a high-volume setting.
Provide coverage across PSCs and Client Offices in the assigned territory, including with minimal notice.
Ensure daily office activities are completed accurately and on time.
Maintain reliable transportation and meet travel expectations, including having a valid driver license and clean driving record, if applicable.
Obtain identification, enter billing information accurately, and collect payments when required in accordance with corporate policies.
Follow departmental policies, procedures, safety protocols, and compliance standards, including patient-information confidentiality.
Use laboratory systems, directories, and corporate tools to confirm orders and documentation.
Support administrative tasks such as stocking supplies, sanitizing, maintaining logs, filing, using email, and answering phones.
Complete all training and maintain current phlebotomy skills and knowledge.

Benefits

Medical and supplemental health coverage, including Day 1 coverage for eligible full-time employees working 30 or more hours.
Dental insurance for eligible full-time employees working 30 or more hours.
Vision insurance for eligible full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost health assessment program.
Mental health program.
Vacation and health/flex time.
Six holidays plus one MyDay off.
Financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.