Territory Director - (Inside Sales) MST

Onco360•Los Angeles, CA

24d•$55,000 - $70,000•Remote

About The Position

Onco360 is hiring for an Inside Sales Representative - Oncology. This fully remote, home-based position develops and manages a designated territory through account management and direct telephone outreach. The role educates prescribers about Onco360 products and services, coordinates care, and acts as a single point of contact to help prescribers evaluate referrals and ensure service-level requirements are met. It generally coordinates with a mirrored outside sales representative and serves physicians, NPs, PAs, nursing staff, office managers, administrative staff, and pharmacy staff in hospital and community oncology settings. Minimal travel may be required. The role supports prescriber experience improvement and sales goals, manages customer and prescriber relationships, coordinates prescription workflow and prior authorization follow-up, and ensures timely communication about prescription renewals. It documents customer, physician, and patient-related updates in patient profiles and/or CRM, refers clinical questions to staff pharmacists, and handles customer complaints with appropriate documentation and referral. The posted base salary range is $55,000–$70,000 annually, plus commission.

Requirements

Exceptional probing and consultative communication skills.
Familiarity with oncology providers, drugs, clinics, and hospital communities.
Understanding of oncology drug reimbursement, Managed Care Medical Specialty, and PBM drug benefits.
Self-motivated and results-driven.
Ability to work objectively with a diverse group of people, with communication, organizational, administrative, and office skills.
Proficiency in data entry, verbal communication, and computer skills, and ability to learn departmental software including CRM.
Ability to work as a team player, support organizational goals, and function with minimal supervision.
Ability to respond to common inquiries or complaints from customers, employees, or senior management.
Ability to work with mathematical concepts such as statistical inference and apply percentages, ratios, and proportions to practical solutions.
Maintain HIPAA patient confidentiality.

Nice To Haves

Two years of retail or specialty pharmacy technician experience preferred, with familiarity with general pharmacy terminology, billing quantity, SIG codes, Roman numerals, brand and generic medication names, and IV dosage calculations/day supply.
Two years of inside or outside sales experience in pharmacy or another health services-related industry preferred.
Oncology sales experience desired but not required.

Responsibilities

Identify opportunities to improve the prescriber experience and collaborate with Pharmacy Operations and outside sales to support improvement and sales goals.
Meet designated call expectations for assigned prescribers, focusing on top targets, key influencers, and pipeline leads.
Identify, rank, prospect, and develop oncology practice and hospital-based business relationships in the targeted territory.
Assist with sales escalations and routinely communicate with the field sales representative about issues affecting prescriber or patient experience.
Support education and delivery of key messages and product presentations, including initiatives such as Selling our Success communications and drug launches.
Forward calls about clinical information and questions, including dosing directions, adverse events, and counseling, to staff pharmacists.
Document and meticulously note every update and aspect of customer, physician, or patient care and needs in patient profiles and/or CRM.
Use discretion and independent judgment when handling customer complaints; document and forward them to appropriate administrative staff.
Obtain and manage prescriber communication preferences.
Nurture and manage prescriber relationships to improve loyalty and retention.
Use the SPOC Tool to help ensure account prescriptions are processed quickly and efficiently throughout the workflow.
Assist operations staff and prescriber offices with prior authorizations by following up on outstanding issues and coordinating communication.
Communicate prescription renewal requests in a timely manner to support continuity of care when applicable.
Collaborate with sales to achieve monthly, quarterly, and annual sales goals.
Maintain HIPAA patient confidentiality.