Territory Director - (Inside Sales) EST

Onco360•Birmingham, AL

7d•$55,000 - $70,000•Remote

About The Position

Onco360 is hiring an Inside Sales Representative to develop and manage a designated territory through account management and direct telephone outreach. The role provides education and care coordination to prescribers for Onco360 products and services, serving as a single point of contact to help prescribers evaluate referrals and coordinate care so service-level requirements are met. The representative typically coordinates with a paired outside sales representative and works with physicians, NPs, PAs, nursing staff, office managers, and administrative and pharmacy staff in hospital and community oncology settings. This is a home-based, fully remote position with minimal travel as required. The representative supports prescriber experience and territory sales goals, coordinates prescription workflow and prior authorizations, and helps maintain continuity of care through timely communication about prescription renewals. The role also requires accurate documentation, appropriate handling and referral of clinical questions and complaints, and adherence to HIPAA patient confidentiality.

Requirements

Exceptional probing and consultative communication skills.
Familiarity with oncology providers, drugs, clinics, and hospital communities.
Understanding of oncology drug reimbursement, managed-care medical specialty benefits, and PBM drug benefits.
Self-motivated and results-driven.
Able to work objectively and effectively with diverse groups of people, with communication, organizational, administrative, and office skills.
Proficient in data entry, verbal communication, and computer skills, with the ability to learn departmental software systems, including CRM.
Able to work as a team player, support organizational goals, and function with minimal supervision.
Able to respond to common inquiries or complaints from customers, employees, or senior management.
Able to work with mathematical concepts such as statistical inference and apply percentages, ratios, and proportions to practical solutions.
Able to maintain HIPAA patient confidentiality.

Nice To Haves

Two years of retail or specialty pharmacy technician experience preferred, with familiarity with general pharmacy terminology, billing quantity, SIG codes, Roman numerals, brand and generic medication names, and IV dosage calculations and day supply.
Two years of inside or outside sales experience in pharmacy or another health-services-related industry preferred.
Oncology sales experience desired but not required.

Responsibilities

Identify opportunities to improve the prescriber experience and collaborate with Pharmacy Operations and outside sales to improve that experience and achieve sales goals.
Meet designated call expectations for assigned prescribers, focusing on top targets, key influencers, and pipeline leads.
Identify, rank, prospect, and develop key oncology practice and hospital-based business relationships in the assigned territory.
Assist with sales escalations and communicate routinely with the field sales representative partner about matters affecting prescriber or patient experience.
Support education and delivery of key messages and product presentations for initiatives such as product launches and sales communications.
Forward calls involving clinical information or questions, including dosing directions, adverse events, and counseling, to staff pharmacists.
Document and make detailed notations in patient profiles and/or the CRM regarding customer or physician updates, care, and needs.
Use discretion and independent judgment when handling customer complaints, documenting them and forwarding them to appropriate administrative staff.
Obtain and manage prescriber communication preferences.
Develop and manage prescriber relationships to improve loyalty and retention.
Use the SPOC Tool to help ensure account prescriptions are processed quickly and efficiently throughout the workflow.
Assist operations staff and prescriber offices with prior authorizations by following up on outstanding issues and coordinating communication.
Communicate prescription renewal requests in a timely manner to support continuity of care when applicable.
Collaborate with sales to achieve monthly, quarterly, and annual sales goals.