Territory Clinical Manager

Prominent Career Solutions•San Diego, CA

10d

About The Position

The Territory Clinical Manager oversees patient care services and personnel. The role coordinates patient care, supervises and coaches clinical staff, and ensures care is delivered safely and effectively. The manager leads CHAP and regulatory survey readiness, drives QAPI initiatives, and monitors patient satisfaction and complaint resolution. The position also oversees clinical and administrative office operations, supports leadership coverage, coordinates intake and referrals, manages quality and discharge processes, and leads emergency preparedness activities.

Requirements

Graduate of an approved school of professional nursing.
Currently licensed to practice as a registered nurse in the state of agency operation.
Five years of RN experience, including at least two years of supervisory experience in Home Health.
Maintain valid CPR certification while employed in a clinical role.
Licensed driver with an automobile insured in accordance with state and/or organization requirements and in good working order.
Ability to travel to all business locations.

Nice To Haves

Experience managing RN services in the home, community, or clinic.

Responsibilities

Manage day-to-day clinical and administrative office operations and serve as a primary point of contact for staff and patients during operating hours.
Direct care delivery in alignment with professional standards, agency policies, and state and federal regulations.
Serve as acting leader in the absence of the Territory Administrator and provide coverage for Patient Care Manager (PCM) and Clinical Services Specialist (CSS) roles as needed.
Manage intake and referrals, collaborating with an interdisciplinary team to develop, execute, and continuously update individualized care plans.
Evaluate care quality and ongoing patient needs, and collaborate with clinicians and physicians on transfers and discharges.
Review discharge assessment data, edit and lock Discharge OASIS forms, and oversee discipline-only discharges.
Direct QAPI initiatives; participate in quality assurance activities; track incidents, analyze trends, and implement corrective action plans.
Maintain accreditation and survey readiness, conduct detailed audit reviews, and manage HHCAHPS survey distribution within SHP.
Lead Emergency Preparedness Planning (EPP), including activation, post-activation reporting, and ongoing event monitoring.
Supervise and coach clinical staff.
Monitor patient satisfaction and complaint resolutions.