Territory Clinical Manager
About The Position
The Territory Clinical Manager oversees patient care services and personnel. The role coordinates patient care, supervises and coaches clinical staff, and ensures care is delivered safely and effectively. The manager leads CHAP and regulatory survey readiness, drives QAPI initiatives, and monitors patient satisfaction and complaint resolution. The position manages day-to-day clinical and administrative office operations and may serve as acting leader in the Territory Administrator’s absence, as well as provide coverage for Patient Care Manager and Clinical Services Specialist roles. It coordinates intake and referrals and collaborates with an interdisciplinary team to develop and update individualized care plans. The manager also assesses care quality and patient needs, oversees discharge assessment data and OASIS forms, leads quality improvement and emergency preparedness activities, and maintains accreditation and survey readiness.
Requirements
- Graduate from an approved school of professional nursing.
- Currently licensed to practice as a registered nurse in the state of agency operation.
- Five years of RN experience, including at least two years of supervisory experience in Home Health.
- Maintain valid CPR certification while employed in a clinical role.
- Hold a valid driver’s license and have an insured, well-maintained automobile in accordance with state and/or organization requirements.
- Ability to travel to all business locations.
Nice To Haves
- Experience managing RN services in the home, community, or clinic.
Responsibilities
- Manage day-to-day clinical and administrative office operations and serve as a primary point of contact for staff and patients during operating hours.
- Direct care delivery to meet professional standards, agency policies, and state and federal regulations.
- Serve as acting leader in the absence of the Territory Administrator and provide coverage for Patient Care Manager and Clinical Services Specialist roles as needed.
- Manage intake and referrals and collaborate with an interdisciplinary team to develop, execute, and update individualized care plans.
- Evaluate care quality, assess ongoing patient needs, and collaborate with clinicians and physicians on transfers and discharges.
- Review discharge assessment data, edit and lock Discharge OASIS forms, and oversee discipline-only discharges.
- Direct QAPI initiatives; participate in quality assurance activities; track incidents, analyze trends, and implement corrective action plans.
- Maintain accreditation and survey readiness, conduct detailed audit reviews, and manage HHCAHPS survey distribution within SHP.
- Lead Emergency Preparedness Planning, including activation, post-activation reporting, and ongoing event monitoring.
- Supervise and coach clinical staff and monitor patient satisfaction and complaint resolutions.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
