Territory Account Manager (Clinical Outreach)

TPIRC and FAI•Fremont, CA

1d•$85,000 - $100,000•Onsite

About The Position

The Territory Account Manager (Clinical Outreach) builds, strengthens, and expands the organization’s referral network by cultivating relationships with physicians, medical practices, and provider groups. The role promotes clinical services, facilitates education, and supports communication between referring practices and the organization. It collaborates with leadership to identify strategic opportunities, support Affiliate Provider development, and engage the community through outreach, clinic tours, and events. The position is onsite and involves travel among clinic and community locations throughout the assigned region. The Food Allergy Institute (FAI), founded in 2015, is a research and clinical care center focused on pediatric food allergy treatment. Its Tolerance Induction Program uses proprietary biomarkers, data analytics, and modeling systems to provide patient-specific therapy in clinic and at home. FAI has more than 180 employees and a multidisciplinary team that includes physicians, nurse practitioners, physician assistants, and a PhD-level research team.

Requirements

Bachelor’s degree in Business, Marketing, Healthcare Administration, or a related field, or equivalent experience.
Strong interpersonal, relationship-building, and communication skills.
Ability to work independently, manage time effectively, and prioritize outreach activities.
Proficiency with Google Suite and CRM or referral management software.
Valid driver’s license and reliable transportation for travel to physician offices.
Professional presence and excellent presentation skills.
Ability to build trust and credibility with physicians and healthcare staff.
Goal-oriented, with strong organizational and problem-solving abilities.
Collaborative mindset and ability to work across teams.
Ability to talk or hear regularly; stand, walk, use hands to finger, handle, or feel, and reach with hands and arms frequently; walk between office locations, sometimes using stairs; and occasionally lift office products and supplies up to 20 pounds.

Nice To Haves

Two or more years of experience in pharmaceutical sales, physician relations, healthcare business development, or a related healthcare sales role.
Knowledge of healthcare services, referral processes, and medical practice operations.

Responsibilities

Build and maintain relationships with medical practices, providers, and clinical office staff to strengthen the referral network, including identifying physicians for advanced training opportunities.
Cultivate relationships with clinical practices, medical groups, and provider networks, facilitating introductions to leadership and the practice management committee for strategic partnership and growth opportunities.
Expand the referral funnel by engaging community physicians through office visits, clinic tours, and community events.
Provide physicians with education and resources on anaphylaxis management, clinical programs, and digital patient education tools.
Identify and recommend physicians for Affiliate Provider opportunities and support leadership in developing partnerships to advance patient recruitment and clinical billing activities at Affiliate Clinic sites.
Conduct regular in-person visits and check-ins with physician offices to provide updates, address concerns, and strengthen partnerships.
Promote the organization’s clinical services, specialties, and programs to community physicians.
Develop and implement strategies to increase patient referrals and expand market presence.
Serve as a resource for physicians and office staff, ensuring communication and resolution of issues related to referrals, scheduling, and patient experience.
Collaborate with internal leadership, marketing, and clinical teams to align outreach efforts with organizational goals.
Track and report referral patterns, relationship activity, and business development outcomes.
Stay informed about competitor activity, industry trends, and market opportunities.
Perform other duties as assigned.