Territory Account Manager
About The Position
Darkhorse Tech is a medium-sized Managed Services Provider (MSP) primarily serving the Dental Vertical. After 11 years of rapid growth, the company is now focused on sustainable, slower growth, emphasizing service excellence, project delivery, and the development of people and processes. The Territory Account Manager is a vital role supporting these goals by maintaining strong relationships with existing clients and acquiring new ones. This position requires a strong work ethic, personal drive, and the ability to set an example in a fast-paced environment. Darkhorse Tech seeks an energetic, enthusiastic individual ready to contribute to a great company.
Requirements
- Must be based out of and work from San Antonio, TX or Austin, TX
- Exceptional customer service skills
- Ability to de-escalate customers when needed
- Some technical background
- Ability to make smart decisions under pressure
- Great interpersonal skills
- Attention to detail
- Ability to stay organized while working on numerous projects with different moving parts
- Familiarity with a variety of IT concepts, practices, and procedures related to technology operations
- Excellent written and verbal communication skills in a business environment
- Ability to learn quickly and adapt
- Ability to think on your feet and troubleshoot tough problems without assistance from others
Nice To Haves
- Strong work ethic
- Personal drive
- Energy
- Enthusiasm
- Excellent communication skills
- Negotiation skills
- Problem-solving skills
- Strong knowledge of IT products and services
Responsibilities
- Visiting existing and potential clients
- Identifying cultural fit with clients
- Assessing client needs
- Presenting solutions to clients
- Closing deals
- Working closely with technical and sales teams to ensure high-quality service and project delivery
- Analyzing client data to identify solutions (e.g., VOIP, Cloud, HIPAA, Software)
- Scheduling and performing Quarterly Business Reviews (QBRs)
- Resolving problems when conflicts arise between clients and support or billing departments
- Preparing proposals for add/move/change work
- Enhancing client relationships
- Building a network of referral sources
- Conducting face-to-face drop-ins on clients
- Reviewing monthly reports to identify escalated ticket volume and proactively engaging to find solutions
Benefits
- Medical
- 401(k) with 4% match
- PTO
- Dental
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
