Territory Account Specialist
About The Position
The Territory Account Specialist (also referred to as a Field Service Technician) manages Diversey’s institutional business operations within a designated territory. The position installs, maintains, and repairs chemical dispensing systems and leased dish machines at customer locations, supporting service delivery and customer satisfaction. It supports cleaning and sanitation applications in laundry, kitchens, housekeeping, industrial water treatment, and pools, while meeting or exceeding applicable service level agreements. The role builds customer relationships and uses systems for communication, reporting, and auditing to track service activities accurately. The posting identifies Norfolk, Virginia, as a location for the role in one section.
Requirements
- High school diploma or equivalent.
- At least 1 year of field service experience, including industrial equipment maintenance and mechanical troubleshooting.
- At least 1 year of experience selling cleaning solutions or equipment to clients in the hospitality or food service industry.
- Flexibility to support emergency business needs during evenings, nights, weekends, and holidays.
- Proficiency with email, Microsoft Office (Excel and Word), Microsoft SharePoint, Microsoft PowerApps, and other mobile apps.
- Valid U.S. driver’s license and clean driving record; ability to drive long distances as needed.
- Ability to lift and move objects up to 50 lbs and perform precision tasks in confined or limited spaces.
- Skill in the safe and effective use of hand and power tools.
- Strong mechanical and electrical aptitude, including plumbing and electrical troubleshooting skills.
- Professional demeanor, self-motivation, and ability to work independently.
- Strong attention to detail, time-management, and decision-making skills.
- Excellent communication, interpersonal, and organizational abilities.
- Ability to collaborate across functions and departments.
Nice To Haves
- Experience with Salesforce FSL.
- Understanding of food safety requirements; NEHA/CPFS or ServSafe certifications.
Responsibilities
- Deliver an exceptional customer experience by supporting Diversey’s cleaning and sanitation programs.
- Build and maintain relationships with customer personnel at all levels, including end users, supervisors, and managers.
- Adhere to EHS policies, procedures, and best practices to promote safety.
- Install equipment according to established Standard Operating Procedures.
- Make routine site visits to monitor program performance and customer satisfaction.
- Maintain customer equipment in proper working condition.
- Train customers on equipment operation, cleaning procedures, product usage, and Safety Data Sheets.
- Monitor on-site inventory, ensure required supplies are available, and support order placement and program compliance.
- Identify customer concerns, address issues, and capture customer feedback.
- Diagnose and troubleshoot equipment and system performance issues.
- Maintain inventory in company vehicles and storage areas.
- Prioritize and perform repairs on leased dish machines and other equipment in accordance with service level agreements.
- Complete service, installation, survey, and routine visit reports in Salesforce FSL and applicable customer reporting systems.
- Submit daily timesheets, follow up on parts and equipment orders, document consumption for cost allocation, and plan weekly visits with the manager.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with employer match
- 15 paid vacation days, accrued based on start date
- 8 paid fixed holidays annually
- 24 hours of floating holidays, accrued based on start date
- 80 hours of sick time, accrued based on start date
- Discretionary bonuses
- Opportunities for professional growth and development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
