Territory Account Specialist

MTE Corporation • Menomonee Falls, WI

12d • Onsite

About The Position

The Territory Account Specialist is the central point of contact for an assigned territory, providing customer service and support to external and internal customers. The role supports a Regional Sales Manager, a team of technical independent manufacturer representatives, and a wide distribution network in the assigned region. Internally, the specialist interfaces with various departments to assist with day-to-day functions. The position is located at the company’s headquarters facility in Menomonee Falls, Wisconsin, and reports to the Director of Sales Operations.

The role handles customer interactions, order entry, customer support, shipping, and invoicing in a fast-paced environment. The specialist communicates with customers by phone, email, and chat, resolves problems, answers questions about product availability, pricing, order status, and shipping, and provides proactive product recommendations and solutions. The position also prioritizes rush orders and special requests and builds collaborative relationships with internal and external customers.

Requirements

• Five years of customer service experience for a manufacturer.
• Desire to provide the best possible customer experience.
• Ability to thrive in a fast-paced environment with coaching support.
• Extensive computer, email, phone, and communication skills.
• Collaborative and relationship-building abilities.
• Ability to identify, analyze, and solve problems effectively.
• Conflict management and resolution skills.
• Time management skills.
• Positive, can-do attitude.
• Self-motivated and ambitious.
• Advanced Excel knowledge, including V-Lookup and Pivot Tables.
• Understanding of CRM, specifically Salesforce.com.
• Effective written and verbal communication skills.
• Ability to work out of the Menomonee Falls, Wisconsin location.

Nice To Haves

• Bilingual Spanish skills are preferred but not required.

Responsibilities

• Guide and process customer orders and inquiries in a fast-paced environment.
• Communicate with customers via phone, email, and chat.
• Solve customer problems and identify the best possible solutions.
• Answer inbound calls and provide an elevated customer experience, including information about product availability, order status, pricing, and shipping details.
• Respond to shipping inquiries and answer order status questions.
• Provide proactive, solution-based support and product recommendations through verbal and/or written communication directly with customers.
• Prioritize rush orders and special requests.
• Collaborate with and build cross-functional relationships with internal and external customers, including members of the work team.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed