Territory Account Specialist

Solenis•Washington, DC

8d•$52,760 - $77,374

About The Position

The Territory Account Specialist (also referred to as Field Service Technician) manages Diversey’s institutional business operations within a designated territory. The position installs, maintains, and repairs chemical dispensing systems and leased dish machines at customer locations, delivering service that meets or exceeds service level agreements for laundry, kitchen, housekeeping, industrial water treatment, and pool services. The role is customer-focused and involves building long-term customer relationships, supporting cleaning and sanitation programs, and ensuring customer satisfaction. It also uses communication, reporting, and auditing systems to track service activities accurately. The employee works independently to manage varied tasks and meet service deadlines, while coordinating weekly visit planning with a manager.

Requirements

High school diploma or equivalent.
At least 1 year of field service experience, including industrial equipment maintenance and mechanical troubleshooting.
At least 1 year of experience selling cleaning solutions or equipment to clients in the hospitality or food service industry.
Flexibility to support emergency business needs during evenings, nights, weekends, and holidays.
Proficiency with email, Microsoft Office (Excel and Word), Microsoft SharePoint, Microsoft PowerApps, and other mobile applications.
Valid U.S. driver’s license with a clean driving record and ability to drive long distances as needed.
Ability to lift and move objects up to 50 lbs and perform precision tasks in confined or limited spaces.
Safe and effective use of hand and power tools.
Strong mechanical and electrical aptitude, including plumbing and electrical troubleshooting skills.
Professional demeanor, self-motivation, and ability to work independently.
Strong attention to detail, time management, and decision-making skills.
Excellent communication, interpersonal, and organizational abilities.
Ability to collaborate across functions and departments.

Nice To Haves

Experience with Salesforce (FSL).
Understanding of food safety requirements.
NEHA/CPFS or Serve Safe certifications.

Responsibilities

Deliver an exceptional customer experience by supporting Diversey’s cleaning and sanitation programs.
Build and maintain relationships at all levels of customer organizations, including end users, supervisors, and managers.
Follow EHS policies, procedures, and best practices.
Install equipment according to established Standard Operating Procedures.
Conduct routine site visits to monitor program performance and customer satisfaction.
Maintain customer equipment in proper working condition.
Train customers on equipment operation, cleaning procedures, product use, and Safety Data Sheets.
Monitor on-site inventory, ensure minimum supply levels, and support order placement and program compliance.
Identify customer concerns, address issues, and capture feedback.
Diagnose and troubleshoot equipment and system performance issues.
Maintain inventory in company vehicles and storage areas.
Prioritize and perform repairs on leased dish machines and other equipment in accordance with service level agreements.
Complete service, installation, survey, and routine visit reports in Salesforce FSL and applicable customer reporting systems.
Submit daily timesheets, follow up on parts and equipment orders, document consumption for cost allocation, and plan weekly visits with a manager.