Territory Account Specialist

Steel Partners • Menomonee Falls, WI

11d • Onsite

About The Position

The Territory Account Specialist is the central point of contact for customers and sales partners within an assigned territory, providing customer service and support both externally and internally. The role supports a Regional Sales Manager, a team of technical independent manufacturer representatives, and a wide distribution network. It also works with internal departments on day-to-day functions. The position is located at the company’s headquarters in Menomonee Falls, Wisconsin.

The specialist handles customer interactions, order entry, customer support, shipping inquiries, and invoicing. They process orders and inquiries, respond to customers by phone, email, and chat, help resolve problems, provide product recommendations, and prioritize rush orders and special requests.

Requirements

• Five years of customer service experience for a manufacturer.
• Desire to provide the best possible customer experience.
• Ability to thrive in a fast-paced environment with coaching support.
• Extensive computer, email, and phone skills.
• Effective collaboration and relationship-building skills.
• Ability to identify, analyze, and solve problems.
• Conflict management and resolution skills.
• Time-management skills.
• Positive, can-do attitude.
• Self-motivated and ambitious.
• Advanced Excel knowledge, including V-Lookup and Pivot Tables.
• Understanding of CRM systems, such as Salesforce.com.
• Effective written and verbal communication skills.

Nice To Haves

• Bilingual Spanish skills; preferred but not required.

Responsibilities

• Guide and process customer orders and inquiries in a fast-paced environment.
• Communicate with customers via phone, email, and chat.
• Resolve customer problems and identify the best possible solutions.
• Answer inbound calls and provide information on product availability, order status, pricing, and shipping details.
• Respond to shipping inquiries and order-status questions.
• Provide proactive, solution-based support and product recommendations through verbal and written communication.
• Prioritize rush orders and special requests.
• Collaborate with internal and external customers and build cross-functional relationships.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed