Territory Account Specialist
About The Position
The Territory Account Specialist (also referred to as Field Service Technician) manages Diversey’s institutional business operations within a designated territory. The role installs, maintains, and repairs chemical dispensing systems and leased dish machines at customer locations, supporting service delivery for laundry, kitchen, housekeeping, industrial water treatment, and pool services. The position focuses on customer satisfaction, meeting service-level agreements, and building long-term customer relationships. It also uses communication, reporting, and auditing systems to track service activities and requires independent work while meeting service deadlines.
Requirements
- High school diploma or equivalent.
- At least 1 year of field service experience, including industrial equipment maintenance and mechanical troubleshooting.
- At least 1 year of experience selling cleaning solutions or equipment to clients in the hospitality or food service industry.
- Flexibility to support emergency business needs during evenings, nights, weekends, and holidays.
- Proficiency with email, Microsoft Office (Excel and Word), Microsoft SharePoint, Microsoft PowerApps, and other mobile applications.
- Valid U.S. driver’s license with a clean driving record and ability to drive long distances as needed.
- Ability to lift and move objects up to 50 pounds and perform precision tasks in confined or limited spaces.
- Safe and effective use of hand and power tools.
- Strong mechanical and electrical aptitude, with plumbing and electrical troubleshooting skills.
- Professional demeanor, self-motivation, and ability to work independently.
- Attention to detail, time management, and decision-making skills.
- Strong communication, interpersonal, and organizational abilities.
- Ability to collaborate across functions and departments.
Nice To Haves
- Experience with Salesforce Field Service (FSL).
- Understanding of food safety requirements.
- NEHA/CPFS or ServSafe certification.
Responsibilities
- Support Diversey cleaning and sanitation programs and deliver an exceptional customer experience.
- Build and maintain relationships with customer personnel at all levels.
- Follow EHS policies, procedures, and safety best practices.
- Install equipment according to established standard operating procedures.
- Conduct routine site visits to assess program performance and customer satisfaction.
- Maintain customer equipment in proper working condition.
- Train customers on equipment operation, cleaning procedures, product usage, and Safety Data Sheets.
- Monitor customer-site inventory, ensure minimum supplies are available, support order placement, and promote program compliance.
- Identify customer concerns, address issues, and capture feedback.
- Diagnose and troubleshoot equipment and system performance issues.
- Maintain inventory in company vehicles and storage areas.
- Prioritize and repair leased dish machines and other equipment in accordance with service-level agreements.
- Complete service, installation, survey, and routine visit reports in Salesforce FSL and applicable customer reporting systems.
- Submit daily timesheets, follow up on parts and equipment orders, document consumption for cost allocation, and plan weekly visits with the manager.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with employer match
- 15 paid vacation days, accrued based on start date
- 8 paid fixed holidays annually
- 24 hours of floating holidays, accrued based on start date
- 80 hours of sick time, accrued based on start date
- Discretionary bonuses
- Opportunities for professional growth and development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
