Territory Account Specialist

Diversey•United States of America, VA

6d•Onsite

About The Position

The Territory Account Specialist (also referred to as Field Service Technician) manages Diversey’s institutional business operations within a designated territory. The role installs, maintains, and repairs chemical dispensing systems and leased dish machines at customer locations, supporting service delivery and customer satisfaction. It supports cleaning and sanitation programs and service-level agreements for laundry, kitchen, housekeeping, industrial water treatment, and pool services. The position develops long-term customer relationships, uses communication and reporting systems to track service activities, and independently manages varied tasks and service deadlines.

Requirements

High school diploma or equivalent.
At least 1 year of field service experience, including industrial equipment maintenance and mechanical troubleshooting.
At least 1 year of experience selling cleaning solutions or equipment to clients in the hospitality or food service industry.
Flexibility to support emergency business needs during evenings, nights, weekends, and holidays.
Proficiency with email, Microsoft Office (Excel and Word), Microsoft SharePoint, Microsoft PowerApps, and other mobile applications.
Valid U.S. driver’s license and clean driving record; ability to drive long distances as needed.
Ability to lift and move objects up to 50 pounds and perform precision tasks in confined or limited spaces.
Safe and effective use of hand and power tools.
Strong mechanical and electrical aptitude, including plumbing and electrical troubleshooting skills.
Professional demeanor, self-motivation, and ability to work independently.
Strong attention to detail, time management, and decision-making skills.
Excellent communication, interpersonal, and organizational abilities.
Ability to collaborate across functions and departments.

Nice To Haves

Experience with Salesforce (FSL).
Understanding of food safety requirements.
NEHA/CPFS or Serve Safe certifications.

Responsibilities

Support Diversey cleaning and sanitation programs and deliver an exceptional customer experience.
Build and maintain relationships with customer personnel at all levels.
Follow EHS policies, procedures, and safety best practices.
Install equipment according to established standard operating procedures.
Conduct routine site visits to monitor program performance and customer satisfaction.
Maintain customer equipment in proper working condition.
Train customers on equipment operation, cleaning procedures, product use, and Safety Data Sheets.
Monitor on-site inventory, ensure required supplies are available, support order placement, and promote program compliance.
Identify and address customer concerns and capture customer feedback.
Diagnose and troubleshoot equipment and system performance issues.
Maintain inventory in company vehicles and storage areas.
Prioritize and repair leased dish machines and other equipment in accordance with service-level agreements.
Complete service, installation, survey, and routine visit reports in Salesforce FSL and customer reporting systems.
Complete administrative work, including daily timesheets, parts and equipment order follow-up, consumption documentation for cost allocation, and weekly visit planning with the manager.