Terminal Manager

UNITED PETROLEUM TRANSPORTS INC•El Paso, TX

1d•Onsite

About The Position

The Terminal Manager is responsible for ensuring the Service Center’s daily functions are carried out effectively and safely while meeting schedules, key performance indicators, and profitability goals. The role leads, develops, and motivates center personnel; provides forecasting and budgeting; performs daily audits; supports drivers, shop, office, and EHS staff; and serves as a liaison with other sites and corporate functions. The manager oversees compliance, operating performance, customer relations, staffing, safety, security, and loss prevention. They work across departments to improve profitability and productivity, support business development and customer growth, and prepare required financial and operational reports and action plans. The role reports to the VP of Operations or COO for other assigned duties and requires travel as needed. The position is based in El Paso, Texas, in a normal office environment with routine use of standard office equipment.

Requirements

High school education or equivalent.
At least seven years of managerial experience in the transportation industry.
Ability to manage operating procedures, regulatory requirements, and customer relations.
Clear and precise written and oral communication skills with people at all levels and in various settings.
Ability to provide clear team direction and communicate and enforce policies and procedures.
Working knowledge of health, safety, and environmental regulations related to bulk products.
Knowledge of DOT regulations, federal and state standards, OSHA laws, and Hazardous Materials Regulations.
Exceptional integrity and judgment, including the ability to make timely decisions.
Self-starter with detail-oriented work habits.
Ability to maintain confidentiality.
Intermediate computer skills, including Microsoft Office Suite: Excel, Word, Outlook, and Teams.
Ability to sit for long periods, walk, use finger dexterity and feel, perform repetitive motions, and engage in talking, hearing, and visual activity.
Occasional lifting of up to 20 pounds.

Nice To Haves

Transportation Management Software experience, such as TMW or Peoplenet.
Experience in bulk transport services.

Responsibilities

Maintain compliance with DOT regulations and company safety policies.
Manage, develop, and communicate KPIs within the Terminal Manager’s scope to upper management.
Develop, maintain, and exceed fiduciary budgets.
Evaluate processes and procedures, recommend necessary changes, and enforce compliance.
Resolve customer concerns and disputes in a timely manner.
Provide direction, guidance, and counseling to drivers, fleet managers, shop supervisors, technicians, and customer service representatives.
Work across departments on continuous improvement plans to enhance company profitability.
Analyze and control costs to ensure the Service Center is profitable.
Review staffing and adjust as needed to efficiently staff company units and maximize utilization.
Submit required financial and operational reports and action plans.
Work with and support the vice president of sales and business development managers to grow profitable business.
Assist business development managers in identifying, acquiring, and retaining customers.
Develop and grow business relationships with customers.
Prepare and implement action plans to achieve planned productivity and service goals.
Oversee work schedules for all personnel and maximize available work hours.
Prepare and manage safety, security, and loss-prevention procedures in accordance with company, OSHA, and DOT guidelines.
Maintain the facility and equipment in clean and safe working condition.
Interpret, implement, and enforce company SOPs, policies, and procedures.
Carry out other duties assigned by the VP of Operations or COO.
Travel as needed.