Terminal Manager

UNITED PETROLEUM TRANSPORTS INC•South Valley, NM

2d•Onsite

About The Position

The Terminal Manager is responsible for ensuring the Service Center’s daily functions are carried out effectively and safely while meeting schedules, key performance indicators, and profitability goals. The manager leads, develops, and motivates center personnel; forecasts and budgets; audits operational functions; supports drivers, shop, office, and EHS staff; and serves as a liaison with other sites and corporate functions. The role oversees safety and regulatory compliance, operational and financial performance, customer relations, staffing, business development support, productivity, facility and equipment conditions, and implementation of company policies and procedures. The position is based in Albuquerque, New Mexico, in a normal office environment, uses standard office equipment, and requires travel as needed.

Requirements

High school education or equivalent.
At least seven years of managerial experience in the transportation industry.
Ability to manage operating procedures, regulatory requirements, and customer relations.
Clear and precise written and oral communication skills for communicating with all levels and in varied settings.
Ability to provide clear direction to the team and communicate and enforce policies and procedures.
Working knowledge of health, safety, and environmental regulations related to bulk products.
Knowledge of DOT regulations, federal and state standards, OSHA laws, and hazardous materials regulations.
Exceptional integrity and judgment, including the ability to make timely decisions.
Self-starter with detail-oriented work habits.
Ability to maintain confidentiality.
Intermediate computer skills, including Microsoft Office Suite (Excel, Word, Outlook, and Teams).

Nice To Haves

Transportation Management Software experience, such as TMW or Peoplenet.
Experience in bulk transport services.

Responsibilities

Maintain compliance with DOT regulations and company safety policies.
Manage, develop, and communicate KPIs within the Terminal Manager’s scope to upper management.
Develop, maintain, and exceed fiduciary budgets.
Evaluate processes and procedures, recommend changes, and enforce compliance.
Resolve customer concerns and disputes in a timely manner.
Provide direction, guidance, and counseling to drivers, fleet managers, shop supervisors, technicians, and customer service representatives.
Work across departments on continuous improvement plans that enhance company profitability.
Analyze and control costs to ensure service center profitability.
Review and adjust staffing of company units to support efficient operations and high utilization.
Submit required financial and operational reports and action plans.
Work with and support the vice president of sales and business development managers to grow profitable business.
Assist business development managers in identifying, acquiring, and retaining customers.
Develop and grow business relationships with customers.
Prepare and implement action plans to achieve planned productivity and service goals.
Oversee personnel work schedules and maximize available work hours.
Prepare and manage safety, security, and loss-prevention procedures in accordance with company, OSHA, and DOT guidelines.
Maintain the facility and equipment in clean and safe working condition.
Interpret, implement, and enforce company SOPs, policies, and procedures.
Carry out other duties assigned by the VP of Operations or COO.