Tenant Service Liaison

Acacia Network • New York, NY

3d • $0 - $23

About The Position

The Tenant Services Liaison supports tenants affected by the Urban Renaissance Collaborative Year 15 redevelopment project, which includes property improvements that may require temporary relocation while renovation work is completed. Under the supervision of the Senior Property Manager of Regions 4, 5 and 6, the liaison provides tenant support, coordinates relocation and access, tracks service requests, and assists with related property management and administrative tasks.

Requirements

• Associate’s degree or equivalent in a related field.
• At least one year of relevant experience in a housing property management environment.
• Ability to use business acumen to exercise good judgment and make decisions.
• Ability to handle sensitive issues with diplomacy and discretion.
• Strong customer service skills.
• Ability to multitask and maintain strong organizational skills.
• Excellent interpersonal skills and verbal and written communication abilities.
• Commitment to cultural diversity and sensitivity.
• Ability to maintain a professional demeanor under pressure and work with urgency and commitment to quality.
• Willingness to perform other related duties as assigned.

Nice To Haves

• Bilingual in English and Spanish.

Responsibilities

• Connect with tenants to provide information about upcoming renovation work in their units.
• Assist in coordinating tenant relocations, including day-to-day or temporary relocations based on the complexity of the renovation work.
• Serve as a tenant contact for questions and concerns and keep the Property Manager informed of tenant concerns and needs related to renovation work.
• Create and process work orders and coordinate property and unit access.
• Respond to tenant requests and calls to determine urgency.
• Track service calls from entry through closure using work order management software.
• Assist with tenant renewals, leasing, and recertification documentation.
• Schedule and coordinate required support for tenant relocations during unit renovations.
• Ensure service and maintenance requests are addressed in a timely manner.
• Organize and lead tenant meetings.
• Participate in collaborative administrative and construction meetings.
• Perform other administrative duties as assigned.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off, including vacation days
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree