Tenant Service Coordinator

Acacia Network•New York, NY

2h•$26 - $27

About The Position

Under the general direction of the Office Manager and/or Program Director, the Tenant Service Coordinator connects tenants to essential care and services, helps them access benefits and resources for which they are eligible, and provides support to help them maintain permanent housing. The position evaluates tenants’ needs and capabilities, supports their housing stability and well-being, and coordinates referrals and follow-up with community resources and service providers. The role maintains complete and accurate tenant records, case notes, reports, and supporting documentation; assists with benefit applications, recertifications, subsidy renewals, and leases; conducts apartment inspections; and coordinates maintenance requests and incident follow-up. The coordinator also provides crisis intervention, supports tenant engagement and planning, organizes educational and community activities, and participates in agency meetings and training. The position has no managerial or supervisory responsibilities and receives routine supervision.

Requirements

Associate’s degree with no prior experience required; alternatively, a high school diploma or equivalent and at least 2 years of experience working with vulnerable populations.
Strong interpersonal and communication skills and the ability to engage clients effectively.
Ability to provide services using trauma-informed practices.
Excellent organizational and time-management skills, including the ability to prioritize tasks and meet deadlines.
Proficiency in Microsoft Office Suite.
Ability to synthesize information and prepare clear, accurate documentation.
Within 6 months of hire, obtain or demonstrate Narcan–Naloxone Administration.
Within 6 months of hire, demonstrate proficiency in data entry, service planning, documentation, and reporting.
Within 6 months of hire, demonstrate proficiency with email, MS Office applications, and required electronic systems.
Within 6 months of hire, demonstrate trauma-informed care and crisis-response competencies.
Within 6 months of hire, complete all agency-mandated compliance training, including confidentiality, safety, emergency response, and program-specific requirements.

Nice To Haves

Knowledge of Human Resource Administration regulations.
CPR and First Aid certification.
Overdose Prevention Rescue Training.
Mental Health First Aid.
Bilingual ability, with Spanish/English preferred.

Responsibilities

Evaluate new and existing tenants’ immediate needs, functional capabilities, and required assistance to maintain housing, healthcare, financial stability, and overall well-being.
Counsel and support tenants facing mental health concerns, substance use, abuse, and other barriers to housing stability, and provide appropriate referrals.
Connect tenants with community-based resources and escort them to appointments or service providers when necessary.
Assist tenants with public-benefit applications and recertifications, identify available resources, and help ensure required documentation is submitted.
Complete and submit annual subsidy renewals, recertifications, and leases to the designated agency by required deadlines.
Ensure tenants have appropriate medical insurance and assist with referrals to medical and healthcare providers.
Maintain accurate, current, and complete tenant case files and supporting documentation.
Document tenant engagements, interventions, referrals, and follow-up activities in timely and accurate case notes.
Conduct apartment inspections as required and document findings.
Submit maintenance requests, coordinate repairs, and follow up to ensure issues are addressed.
Complete incident reports in accordance with agency requirements and follow up with tenants, staff, and management.
Provide tenants with support and referrals related to rental arrears and housing-related financial concerns.
Build and maintain relationships with community partners and public agencies concerning benefits, employment, supportive services, healthcare, housing, and other resources.
Coordinate referrals and follow-up to connect tenants with appropriate services.
Provide crisis intervention and support during emergencies or situations that may threaten housing stability.
Organize and coordinate workshops, special events, educational activities, and informational sessions for tenants.
Attend agency meetings, tenants’ meetings, in-service training, weekly case reviews, and scheduled training sessions.
Maintain and update tenant records in accordance with agency charting and documentation standards.
Complete, review, and submit required internal reports by established deadlines, ensuring work products are substantive, accurate, complete, and consistent with agency standards.
Deliver excellent customer service, maintain confidentiality, and engage tenants in planning and decisions concerning permanent housing placement and stability.
Model professional behavior and comply with agency conduct, workplace civility, electronic communication, and dress code policies.
Communicate effectively with departments and staff and provide interdepartmental support as needed.
Follow the assigned work schedule, minimize unscheduled absences, and prioritize tasks to complete them on time.
Perform other duties consistent with the scope and nature of the position as assigned.