Tenant Service Coordinator (CRE)

Cushman & Wakefield•Miami, FL

10d

About The Position

The Tenant Service Coordinator performs administrative functions for the Property Management Team, helping maintain a high level of professionalism in property matters and ensuring timely responses to and resolution of tenant requests and concerns. The role supports property management operations through office administration, lease and contract administration, work order and purchase order tracking, reporting, invoice processing, and tenant and client service. The position operates in a professional office environment and routinely uses standard office equipment. Duties may require standing and walking for extended or continuous periods, using stairs, ladders, or step stools, and traveling outdoors between buildings in varying weather conditions. Eligible employees may enroll in benefit programs generally including health, vision, and dental insurance; flexible spending and health savings accounts; retirement savings plans; life and disability insurance; and paid and unpaid time away from work. Compensation is $20.40–$24.00, subject to eligibility and other factors.

Requirements

High school diploma or GED equivalent.
Proficiency in Microsoft Office Suite.
Ability to give and take direction, interface professionally with decision makers, and maintain confidential information.
Communication proficiency, both oral and written.
Customer focus for internal and external customers.
Organization skills.
Interpersonal skills.
Initiative.
Ability to multitask.

Nice To Haves

Bachelor’s degree preferred.
Customer service experience preferred.

Responsibilities

Provide administrative support, including phone support, typing reports, filing, and distributing correspondence.
Schedule and coordinate meetings and special events as requested.
Assist with lease administration, including tenant contacts, insurance information, and report generation.
Prepare and coordinate bid proposals, service contracts, and approved invoices; assist with the bidding process and help Property Manager(s) ensure compliance with company policies and procedures.
Prepare and code invoices for Property Manager approval.
Maintain office supplies and other items needed for the office.
Complete contract and certificate of insurance information in contract administration software promptly and accurately.
Track and file contracts and insurance certificates, and maintain a follow-up system for expirations.
Monitor and maintain the property maintenance work order system and prepare monthly tenant work order status reports for the Property Manager.
Maintain the property purchase order system.
Maintain lease, contract, and other property management office files.
Foster positive relationships with tenants and clients and track service calls as required.
Assist with monthly and quarterly management reports and annual budget preparation.
Process management and maintenance staff hours, tenant bill-back invoices through accounting, expense reports, monthly property meter readings, and check requests for review and approval.