Tenant Relocation Program Manager

AECOM•New York, NY

13d•$115,000 - $135,000•Hybrid

About The Position

AECOM is seeking a Tenant Relocation Program Manager to support the Program Management Team on the AECOM/New York City Housing Authority (NYCHA) Comprehensive Modernization/Trust program. The manager will oversee day-to-day tenant relocation activities, maintain critical trackers, support compliance with relocation requirements, and align NYCHA, relocation vendors, design-build teams, field staff, and AECOM stakeholders. The role is intended for an organized, communicative problem-solver with experience in tenant relocation, housing programs, or large public-sector initiatives, and offers a leadership-track opportunity for a mid-career professional. The position requires regular site visits and attendance at evening and weekend project meetings in all five boroughs of New York City. Regular workdays on Monday, Wednesday, and Friday are at the NYCHA office at 90 Church Street in New York City; remote workdays are Tuesday and Thursday. Relocation is not available. AECOM intends to fill this current vacancy no sooner than August 29, 2027. Sponsorship for U.S. employment authorization is unavailable now and in the future.

Requirements

BA/BS degree plus four years of relevant experience, or demonstrated equivalency of experience and/or education.
Strong written and verbal communication and interpersonal skills.
Highly organized.
Ability to coordinate across multiple teams in a fast-paced program environment.
Ability to handle sensitive information with discretion.
Ability to act independently, work collaboratively, make informed decisions, and manage one’s own time.

Nice To Haves

New York or New Jersey agency experience.
Familiarity with environmental documentation or hazardous materials processes, including lead and asbestos removal and disposal.
Experience as a proactive project manager.

Responsibilities

Establish procedures, gather data, develop legal and policy frameworks, and ensure vacant units are ready.
Develop and coordinate relocation procedures, including legal and policy documents such as Temporary Relocation License Agreements and resident notices such as Notices of Non-displacement.
Review and coordinate reviews of resident plans, guides, and notices with the COO’s division, ATAD, Legal, Resident Services Department, and other stakeholders.
Review all resident communication materials related to relocation.
Forecast and manage inventories of vacant apartments, both on-site and off-site.
Review project scopes to understand relocation needs and communicate and manage those needs effectively.
Support bi-weekly meetings with Operations to track vacant-unit preparation.
Establish workflows defining roles and responsibilities for moving residents to temporary housing.
Lead line-by-line lease compliance and property management reviews before and after contract award.
Oversee the post-award matching process, collaborating across departments to resolve tenant issues and optimize placements.
Coordinate access and facilitate training for design-builders using NYCHA’s resident management system.
Ensure design-builders use the resident management system as required.
Coordinate bi-weekly stakeholder meetings to monitor progress.
Collaborate with teams to resolve challenges and streamline relocation processes.
Attend regular site visits and evening and weekend project meetings in all five boroughs of New York City.