TEMPORARY PASS Monitor

The Salvation Army•Cleveland, OH

About The Position

The program monitor is responsible for the overall welfare of the floor and for maintaining a peaceful, orderly environment. The role supports chronically homeless men by orienting new residents to the program and facility, providing needed supplies, explaining program policies, and offering positive support to residents, many of whom are newly sober. The Salvation Army is an international movement and an evangelical part of the universal Christian church. Its message is based on the Bible, its ministry is motivated by the love of God, and its mission is to preach the gospel of Jesus Christ and meet human needs in His name without discrimination.

Requirements

High school diploma or GED.
Some experience working with people who are homeless, chemically dependent, or mentally ill.
Effective communication and crisis intervention skills.
Speak positively about the programs, staff, and The Salvation Army.
Use respectful language, tone of voice, and body language, and demonstrate pro-social thinking and behavior.
Maintain appropriate boundaries with clients and employees.
Ability to lift up to 25 pounds if necessary.
Ability to use stairs when necessary for building evacuations, drills, or elevator maintenance.

Nice To Haves

Personal experience in recovery from chemical dependency is beneficial.

Responsibilities

Coordinate and communicate with other shift monitors about daily program needs.
Handle telephone calls according to program policy.
Supervise the cafeteria during meal times.
Document floor activities while on duty.
Record relevant observations of or interactions with residents in the daily log and report them to case managers or supervisors, verbally or in writing.
Provide ongoing support and suggestions to residents.
Handle emergencies according to program policy and ensure the safety of program residents and staff.
Obtain and record information needed for statistical reporting.
Conduct alcohol and drug testing when requested by the program manager or case manager, or when substance use is reasonably suspected.
Handle confidential work in a professional manner.
Use stairs when necessary for building evacuations, drills, or elevator maintenance.
Assist others when workload permits and perform other duties as assigned by the Program Manager.