Shelter Monitor (Temporary, All Shifts)

Abode•Napa, CA

7d•Onsite

About The Position

The Temporary Shelter Monitor maintains the health and safety of shelter residents. The role supports residents’ daily needs, assists program donors and volunteers, and helps ensure the shelter meets cleanliness standards. The position is onsite and temporary through April 16, 2027. Available shifts are morning (8 a.m.–4 p.m.), swing (4 p.m.–12 a.m.), and graveyard (12 a.m.–8 a.m.). The posting notes that hybrid or remote work may be considered subject to supervisor approval and factors such as job responsibilities, remote location, and employee suitability. The Shelter Monitor operates shelter procedures and front-desk activities, supports residents, responds to conflicts and crises, and documents resident behavior, needs, and program issues. The role also includes participant intake and exit paperwork, facility inspections and cleaning, unit turnover, communication with shelter staff, and participation in agency training, meetings, case conferences, and supervision. Some meetings and training may take place outside the regular schedule.

Requirements

High school diploma or equivalent experience.
At least 6 months of social services or customer service experience.
Use of a personal vehicle and proof of a valid California driver’s license, current auto insurance, and a clean DMV record.
Flexible schedule to work evening and weekend hours as needed.
Excellent verbal and written communication, organizational, and time-management skills.
Strong analytical and problem-solving skills and meticulous attention to detail.
Ability to work independently and collaboratively with teams.
Outstanding communication skills, emotional intelligence, and cultural humility, with a track record of building and maintaining effective relationships with varied internal and external contacts.
Ability to learn and use required mobile devices and business-related applications.

Nice To Haves

Experience working with individuals with serious mental illness, co-occurring disorders, substance abuse, and/or chronic homelessness.
Experience in crisis response or intervention and mental health first aid.
Experience working with individuals and families in crisis or similar areas.
Experience working in a shelter or residential setting.
Proficiency in Microsoft Office programs, systems, and platforms.

Responsibilities

Implement and operate shelter program procedures, answer telephone lines, and oversee front-desk activities.
Greet visitors and volunteers and problem-solve with shelter participants.
Inspect the facility, sign in participants, and maintain and enforce shelter guidelines.
Document resident behavior and needs and program issues in logbooks and incident reports.
Oversee proper chore implementation, including facility cleaning and maintenance.
Respond to participants’ requests and provide assistance when possible.
Respond to and resolve conflicts and crisis situations.
Communicate critical incidents, observed resident behaviors, and shelter activities to service coordinators, the shelter coordinator, and the shelter manager during scheduled shifts.
Maintain standard operating procedures, participant safety, program integrity, customer service standards, professional boundaries, and a supportive environment.
Complete participant intake and exit paperwork.
Assist with unit turnover, including cleaning alcoves and rooms, and complete daily shelter cleaning when residents are not completing chores.
Communicate with staff and participants in a non-judgmental manner and work cooperatively with agency staff.
Participate in agency training, staff meetings, case conferences, and supervision.
Complete required training, including CPR/first aid, non-violent crisis intervention, and other assigned training.
Perform other duties as assigned.

Benefits

Competitive pay of $23.00–$31.00 per hour.
19 days of PTO per year, increasing with tenure.
12 paid holidays per year.
Medical, dental, and vision coverage options for employees, described as 100% coverage.
Employer-subsidized dependent health care options.
Employee Assistance Program (EAP), including legal and financial services.
Mental health care service through Teledoc.
Flexible Spending Account (FSA).
Commuter benefits.
Dependent care benefits.
403(b) retirement plan with employer match and contribution programs.