Shelter Monitor

Abode•Fremont, CA

5d•Onsite

About The Position

The Shelter Monitor is responsible for maintaining the health and safety of shelter residents. The role supports residents’ daily needs, assists program donors and volunteers, and helps ensure shelter cleanliness standards. The Shelter Monitor operates shelter procedures, oversees front desk activities, responds to participant needs and crisis situations, maintains program documentation, and helps provide a safe, supportive, and caring environment. This is an onsite position; hybrid or remote work may be considered subject to supervisor approval and factors including job responsibilities, remote location, and employee suitability.

Requirements

High school diploma or equivalent experience.
Six months of social services or customer service experience.
Use of a personal vehicle and proof of a valid California driver’s license and current auto insurance, with a clean DMV record.
Flexible schedule to work evening and weekend hours as needed.
Excellent verbal and written communication, organizational, and time-management skills.
Strong analytical and problem-solving skills with meticulous attention to detail.
Ability to work independently and collaboratively with teams.
Experience working with individuals with serious mental illness, co-occurring disorders, substance abuse, and/or the chronically homeless population.
Experience in crisis response/intervention and mental health first aid.
Experience working with individuals and families in crisis or similar areas.
Experience working in a shelter or residential setting.
Proficiency in Microsoft Office programs, systems, and platforms.
Ability to learn and use required mobile devices and business-related applications.
Strong communication skills, emotional intelligence, and cultural humility, with a proven ability to build and maintain effective relationships with a wide variety of internal and external contacts.

Responsibilities

Implement and operate shelter program procedures, including answering telephone lines and overseeing front desk activities.
Greet visitors and volunteers and problem-solve with shelter participants.
Inspect the facility, sign in participants, maintain and enforce shelter guidelines, and document resident behavior, needs, and program issues in logbooks and incident reports.
Oversee proper implementation of chores, including facility cleaning and maintenance.
Respond to participants’ requests and provide assistance as possible; respond to and resolve conflicts and crisis situations.
Communicate with service coordinators, the shelter coordinator, and the shelter manager about critical incidents, observed resident behaviors, and shelter activities during scheduled shifts.
Maintain standard operating procedures, participant safety, program integrity, customer service standards, professional boundaries, and a supportive and caring environment.
Complete participant intake and exit paperwork.
Assist with unit turnover, including cleaning alcoves and rooms, and meet daily shelter cleaning needs when residents have not completed chores.
Communicate with staff and participants in a nonjudgmental manner and work cooperatively with agency staff.
Participate in agency training, staff meetings, case conferences, and supervision.
Complete required agency training, including CPR/first aid and non-violent crisis intervention; some meetings and training may be outside the regular schedule.
Perform other duties as assigned.