Shelter Monitor

The Salvation Army USA Central Territory•Chicago, IL

19h

About The Position

The Shelter Monitor provides support for the winter shelter at Harbor Light, helping ensure the shelter operates effectively and remains orderly. The role includes managing client conduct in the treatment environment, assisting with written and oral communications related to client records, and supporting clients with non-clinical needs. The Shelter Monitor reports to the Resident Chaplain and represents The Salvation Army and its mission in work-related contacts. The position supervises the shelter according to the assigned schedule, which may include days, evenings, nights, weekends, and holidays. The work involves monitoring clients, maintaining logs and incident reports, enforcing shelter routines and access rules, responding to emergencies, and supporting clients’ participation in programs and activities. The work environment is an office environment with noise levels ranging from low to high, and the position involves working with clients who may have poor social skills, mental illness, or substance abuse problems.

Requirements

Good communication and interpersonal skills.
Ability to work as a team member.
Desire to succeed and grow, willingness to learn and follow directions.
Ability to use initiative and work as a self-starter.
Attention to detail.
Positive attitude and flexibility when job situations or priorities change.
Willingness to support The Salvation Army’s mission.
Ability to perform light to heavy physical work, walk up two flights of stairs, and lift 70+ pounds.
Ability to work with clients who have poor social skills, mental illness, or substance abuse problems.

Nice To Haves

High school diploma preferred.
One year of experience preferred.

Responsibilities

Supervise the shelter during assigned shifts and ensure clients follow shelter policies and procedures.
Monitor clients while they sleep and watch for emergencies such as sudden illness, fire, or other life-threatening situations.
Walk clients to scheduled programs and activities, including meals, showers, and laundry.
Handle emergency calls, contacting fire, ambulance, or police services as appropriate.
Ensure clients remain within areas assigned to the shelter.
Enforce shelter schedules, including lights out, quiet hours, wake-up time, and breakfast time.
Maintain the shelter log and submit incident reports to appropriate staff.
Support clients’ participation in scheduled activities.
Attend staff meetings and staff development programs.
Perform other duties as assigned.
Keep the Resident Chaplain informed of critical issues related to the area of responsibility.
Use only Army resources that have been allocated or approved and follow applicable policies and procedures.