Shelter Monitor

THE SALVATION ARMY•Austin, TX

3d•Onsite

About The Position

The Shelter Monitor assists residents staying overnight at the Corps shelter. The role performs client intake and discharge procedures, monitors resident activity during an assigned shift to ensure safety, security, and compliance with house rules, maintains accurate records and logs, and helps keep the facility orderly. The Shelter Monitor reports pertinent information to the immediate supervisor or Corps Officer. The position works 40 hours per week on the second shift at the Austin Rathgeber Center in Austin, Texas. Work takes place in a residential facility with little or no physical discomfort from weather, noise, dust, or dirt.

Requirements

High school diploma or G.E.D.
Ability to meet attendance requirements.
Ability to read, write, and communicate effectively in English.
Ability to perform data entry into a computer.
Ability to respond quickly and calmly to emergencies, maintain control, and initiate appropriate corrective action.
Ability to frequently change between sitting, standing, and walking.
Ability to occasionally walk, stand, lift, and carry objects weighing up to 30 pounds.
One year of experience performing security or social service work is preferred.
Equivalent combinations of training and experience may provide the required knowledge, skills, and abilities.

Nice To Haves

One year of experience performing security or social service work.
Valid State Driver’s License.
Food Handlers Certification, or ability to obtain it within the established timeframe.
CPR and First Aid Certification, or ability to obtain them within the established timeframe.

Responsibilities

Ensure clients comply with house rules; check client baggage for drugs, alcohol, weapons, and pornography; document incidents and notify the supervisor of special circumstances or unusual problems.
Maintain the security of the facility and clients, operate alarms according to lodge policy, secure areas clients should not enter, and conduct routine facility and door checks.
Respond calmly to emergencies and take appropriate action according to established policies and procedures.
Answer telephone calls and respond to questions about shelter operations.
Perform client intake procedures, including sexual offender checks; check clients into the shelter; prepare and monitor intake cards; and maintain the resident roster.
Orient new clients to the program, prepare case records for case management, and record daily statistics.
Administer sexual offender checks, Breathalyzer testing, and drug testing as needed.
Prepare and distribute meal and shower tickets, assign beds, distribute towels, linens, and hygiene items, and secure and distribute client medications as required.
Assign daily cooking, cleaning, and maintenance chores to clients and ensure they are completed.
Participate in cleaning and maintaining facilities, supplies, and equipment as needed.
Inspect the facility routinely to ensure established standards are met and account for the return of Salvation Army property, including linens.