Shelter Monitor
About The Position
The Shelter Monitor monitors shelter activities and helps maintain a safe environment for all program participants. The role provides on-site assistance to participants, responds to concerns and emergencies, and works closely with other Shelter Monitors and the Shelter Operations Manager. The position may also provide emergency coverage as needed. The Shelter Monitor supports shelter operations by monitoring entry and exit, enforcing guest policies, maintaining records, handling donations, and monitoring safety, security, and cleanliness. Duties include light maintenance and janitorial work in common areas and preparing vacant units through cleaning, painting, and light maintenance. The role requires following PPE protocols, including when cleaning biohazards, and documenting incidents, maintenance needs, and operational issues in the assigned system in a timely manner. This is a full-time, non-exempt, unionized position (OPEIU 8) based at Glasssyard Commons in Seattle, Washington. The schedule is Monday through Friday, 4:00 p.m. to 12:00 a.m., for 40 hours per week. The hourly pay range is $22.00–$28.34. The position reports to the Shelter Operations Manager.
Requirements
- Ability to work with minimal supervision.
- Ability to work sensitively with people across cultural, racial, gender, mental health, and class differences.
- Problem-solving and conflict-resolution skills.
- Basic computer skills.
- Ability to read, write, and communicate in English.
- Access to reliable transportation.
- Must pass criminal background checks and a drug screening test.
Nice To Haves
- Experience providing services to low-income people and/or people experiencing homelessness.
- One year of experience in maintenance, customer service, and/or direct service.
Responsibilities
- Assist clients and participants in completing intake and exit paperwork.
- Monitor individuals entering and exiting the shelter and enforce the guest policy.
- Maintain logs and complete incident reports.
- Handle donations.
- Maintain an on-site presence and provide assistance to program participants.
- Monitor shelter activities, safety, security, and cleanliness.
- Perform light maintenance and janitorial work in common areas, the entry, kitchen, community space, bathrooms, grounds, and shelter perimeter.
- Prepare vacant units, including light maintenance, cleaning, and painting.
- Clean up biohazards using appropriate personal protective equipment (PPE).
- Respond to program participants’ concerns and questions.
- Provide the Shelter Operations Manager with information and feedback on ongoing operations and participant welfare.
- Respond to emergencies and perform grounds checks.
- Call 911 in emergencies such as fires or injuries.
- Alert LIHI staff and management to incidents, safety concerns, and related issues.
- Document incidents, maintenance needs, and operational issues in writing through the assigned platform or system in a timely manner, within 24 or 48 hours for non-emergent issues.
- Foster a clean and safe environment.
- Participate in assigned training and comply with training deadlines.
- Use PPE and follow PPE protocols.
- Perform other duties as assigned.
Benefits
- Generous vacation and sick leave.
- 10 paid holidays and 1 floating holiday.
- Employer-paid medical, dental, and vision insurance, with HRA, HSA, and FSA options.
- Employer-paid life and AD&D insurance.
- 401(k) offered to unionized employees through OPEIU 8.
- 403(b) offered to non-union employees.
- Employee Assistance Program.
- Travel Assistance Program.
- Aflac offered for all employees. Benefits are prorated for part-time employees.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
