Shelter Monitor
About The Position
The Shelter Monitor monitors shelter activities and helps maintain a safe environment for all program participants. The role provides emergency coverage as needed and works closely with other Shelter Monitors and the Shelter Operations Manager. This is a part-time, 24-hour-per-week position scheduled Saturdays and Sundays from 8:00 AM to 8:00 PM. It is a non-exempt, unionized position represented by OPEIU 8, with an hourly pay range of $22.00 to $28.34. The position involves assisting participants with intake and exit paperwork, monitoring entry and exit, enforcing guest policies, maintaining records, handling donations, and providing on-site assistance. The Shelter Monitor monitors safety, security, cleanliness, and shelter operations; performs light maintenance and janitorial work; prepares vacant units; and cleans biohazards using appropriate PPE. The role responds to participant questions and concerns, emergencies, and grounds-check needs, and reports incidents, safety concerns, maintenance needs, and operational issues to staff and management using the assigned system. Applicants must be able to work with minimal supervision, communicate in English, use basic computer skills, and work sensitively with people across cultural, racial, gender, mental-health, and class differences. Problem-solving and conflict-resolution skills are required. Preferred qualifications include experience serving low-income people or people experiencing homelessness, and one year of maintenance, customer-service, and/or direct-service experience. Reliable transportation and successful completion of criminal background checks and drug screening are also required.
Requirements
- Ability to work with minimal supervision.
- Ability to work sensitively with cultural, racial, gender, mental-health, and class issues.
- Problem-solving and conflict-resolution skills.
- Basic computer skills.
- Ability to read, write, and communicate in English.
- Access to reliable transportation.
- Must pass criminal background checks and a drug screening test.
Nice To Haves
- Experience providing services to low-income people and/or people experiencing homelessness.
- One year of maintenance, customer-service, and/or direct-service experience.
Responsibilities
- Assist clients or participants in completing intake and exit paperwork.
- Monitor individuals entering and exiting the shelter and enforce the guest policy.
- Maintain logs and complete incident reports.
- Handle donations.
- Maintain an on-site presence and assist program participants.
- Monitor shelter activities, safety, security, and cleanliness.
- Perform light maintenance and janitorial work in common areas, the entry, kitchen, community space, bathrooms, grounds, and shelter perimeter.
- Prepare vacant units, including light maintenance, cleaning, and painting.
- Clean up biohazards using appropriate personal protective equipment (PPE).
- Respond to program participants’ concerns and questions.
- Provide the Shelter Operations Manager with information and feedback about ongoing operations and participant welfare.
- Respond to emergencies and perform grounds checks.
- Call 911 in emergencies such as fires or injuries.
- Alert LIHI staff and management to incidents, safety concerns, and related issues.
- Document incidents, maintenance needs, and operational issues in writing through the assigned platform or system in a timely manner.
- Foster a clean and safe environment.
- Complete assigned training and meet training deadlines.
- Use PPE and follow PPE protocols.
- Perform other duties as assigned.
Benefits
- Generous vacation and sick leave, prorated for part-time employees.
- 10 paid holidays and 1 floating holiday, prorated for part-time employees.
- Employer-paid medical, dental, and vision insurance, with HRA, HSA, and FSA options.
- Employer-paid life and AD&D insurance.
- 401(k) offered to unionized employees through OPEIU 8.
- 403(b) offered to non-union employees.
- Employee Assistance Program.
- Travel Assistance Program.
- Aflac offered to all employees.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
