Shelter Monitor

Low Income Housing Institute • Seattle, WA

just now • $22 - $28 • Onsite

About The Position

The Shelter Monitor monitors shelter activities and helps maintain a safe environment for program participants. The position provides emergency coverage as needed and works closely with other Shelter Monitors and the Shelter Operations Manager. It is a full-time, 40-hour-per-week, non-exempt, unionized position at Camp Second Chance in Seattle, Washington, with hours from 4:00 PM to 12:00 AM and an hourly pay range of $22.00–$28.34.

The role includes supporting participants with intake and exit paperwork, monitoring shelter access, maintaining records, responding to concerns and emergencies, and helping keep shelter spaces safe, clean, and operational. It also involves light maintenance, janitorial work, preparing vacant units, handling donations, using personal protective equipment when addressing biohazards, and timely written documentation of incidents, maintenance needs, and operational issues.

The Low Income Housing Institute (LIHI) develops and manages affordable and supportive housing, operates shelters and hygiene services, and advocates for housing justice. Its programs serve people experiencing homelessness and other communities, including families, seniors, veterans, immigrants, and people with disabilities.

Requirements

• Ability to work with minimal supervision.
• Ability to work with people sensitively regarding cultural, race, gender, mental health, and class issues.
• Problem-solving and conflict-resolution skills.
• Basic computer skills.
• Ability to read, write, and communicate in English.
• Reliable transportation access.
• Must pass criminal background checks and a drug screening test.

Nice To Haves

• Experience providing services to low-income people and/or people experiencing homelessness.
• One year of maintenance, customer service, and/or direct-service experience.

Responsibilities

• Assist clients and participants with intake and exit paperwork.
• Monitor people entering and exiting the shelter and enforce the guest policy.
• Maintain logs and complete incident reports.
• Handle donations.
• Maintain an on-site presence and assist program participants.
• Monitor shelter activities, safety, security, and cleanliness.
• Perform light maintenance and janitorial work in common areas, the entry, kitchen, community space, bathrooms, grounds, and shelter perimeter.
• Prepare vacant units, including light maintenance, cleaning, and painting.
• Clean up biohazards using appropriate personal protective equipment (PPE).
• Respond to program participants’ concerns and questions.
• Provide the Shelter Operations Manager with information and feedback about ongoing operations and participant welfare.
• Respond to emergencies and perform grounds checks.
• Call 911 for emergencies such as fires or injuries.
• Alert LIHI staff and management to incidents, safety concerns, and related issues.
• Document incidents, maintenance needs, and operational issues in writing through the assigned platform or system in a timely manner; non-emergent issues must be reported within 24 or 48 hours.
• Foster a clean and safe environment.
• Participate in assigned training and meet training deadlines.
• Use PPE and follow PPE protocols.
• Perform other duties as assigned.

Benefits

• Generous vacation and sick leave.
• 10 paid holidays and one floating holiday.
• Employer-paid medical, dental, and vision insurance, with HRA, HSA, and FSA options.
• Employer-paid life and AD&D insurance.
• 401(k) offered to unionized employees through OPEIU 8.
• 403(b) offered to non-union employees.
• Employee Assistance Program.
• Travel Assistance Program.
• Aflac offered to all employees.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed