Shelter Monitor

Lowome Housing Institute • Seattle, WA

20h • Onsite

About The Position

The Shelter Monitor monitors shelter activities and helps maintain a safe environment for program participants. The position provides on-site assistance, responds to participant concerns, and provides emergency coverage as needed. The Shelter Monitor works closely with other Shelter Monitors and the Shelter Operations Manager. This is a full-time, 40-hour-per-week, non-exempt, unionized position (OPEIU 8), scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m., at Glasssyard Commons in Seattle, Washington. The hourly pay range is $22.00–$28.34.

The role includes monitoring shelter access, maintaining operational and incident records, helping prepare and clean shelter spaces, and responding to emergencies and safety concerns. It also requires completing assigned training, following personal protective equipment protocols, and communicating operational updates to the Shelter Operations Manager.

Requirements

• Ability to work with minimal supervision.
• Ability to work with sensitivity to cultural, race, gender, mental health, and class issues.
• Problem-solving and conflict-resolution skills.
• Basic computer skills.
• Ability to read, write, and communicate in English.
• Access to reliable transportation.
• Must pass criminal background checks and a drug screening test.

Nice To Haves

• Experience providing services to low-income people and/or people experiencing homelessness.
• One year of experience in maintenance, customer service, and/or direct service.

Responsibilities

• Assist clients and participants with intake and exit paperwork.
• Monitor people entering and exiting the shelter and enforce the guest policy.
• Maintain logs and complete incident reports.
• Handle donations.
• Maintain an on-site presence and provide assistance to program participants.
• Monitor shelter activities, safety, security, and cleanliness.
• Perform light maintenance and janitorial work in common areas, the entry, kitchen, community space, bathrooms, grounds, and shelter perimeter.
• Prepare vacant units, including light maintenance, cleaning, and painting.
• Clean up biohazards using appropriate personal protective equipment (PPE).
• Respond to program participants’ concerns and questions.
• Provide the Shelter Operations Manager with information and feedback about ongoing operations and participant welfare.
• Respond to emergencies and perform grounds checks.
• Call 911 in emergencies such as fires or injuries.
• Alert LIHI staff and management to incidents, safety concerns, and related issues.
• Document incidents, maintenance needs, and operational issues in writing through the assigned platform or system, in a timely manner (within 24 or 48 hours for non-emergent issues).
• Foster a clean and safe environment.
• Complete assigned training and meet training deadlines.
• Use PPE and follow PPE protocols.
• Perform other duties as assigned.

Benefits

• Generous vacation and sick leave.
• 10 paid holidays and 1 floating holiday.
• Employer-paid medical, dental, and vision insurance, with HRA, HSA, and FSA options.
• Employer-paid life and AD&D insurance.
• 401(k) offered for unionized employees through OPEIU 8.
• 403(b) offered for non-union employees.
• Employee Assistance Program.
• Travel Assistance Program.
• Aflac offered for all employees.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed