Shelter Monitor
About The Position
The Shelter Monitor monitors shelter activities and helps maintain a safe environment for program participants. The position provides emergency coverage as needed and works closely with other Shelter Monitors and the Shelter Operations Manager. It is a part-time, non-exempt, unionized position (OPEIU 8), scheduled for 24 hours per week on Saturdays and Sundays from 8:00 a.m. to 8:00 p.m., at Glassyard Commons in Seattle, Washington. The pay range is $22.00–$28.34 per hour. The role includes assisting participants with intake and exit paperwork, overseeing entry and exit and enforcing guest policies, maintaining logs and incident reports, handling donations, and providing on-site assistance. The Shelter Monitor monitors safety, security, cleanliness, and activities; performs light maintenance and janitorial work in shared and outdoor areas; prepares vacant units; and cleans biohazards using appropriate PPE. The role also responds to participant questions and concerns, emergencies, and grounds-check needs, and promptly reports operational, safety, maintenance, and participant-welfare issues to staff and management. Candidates must be able to work with minimal supervision, communicate in English, use basic computer skills, and work sensitively with people across cultural, racial, gender, mental-health, and socioeconomic differences. Reliable transportation is required, along with passing criminal background checks and a drug screening. Preferred qualifications include experience serving low-income people and/or people experiencing homelessness, and one year of maintenance, customer service, and/or direct-service experience.
Requirements
- Ability to work with minimal supervision.
- Ability to work sensitively with people across cultural, racial, gender, mental-health, and class issues.
- Problem-solving and conflict-resolution skills.
- Basic computer skills.
- Ability to read, write, and communicate in English.
- Access to reliable transportation.
- Must pass criminal background checks and a drug screening test.
Nice To Haves
- Experience providing services to low-income people and/or people experiencing homelessness.
- One year of experience in maintenance, customer service, and/or direct service.
Responsibilities
- Assist clients and participants in completing intake and exit paperwork.
- Monitor individuals entering and exiting the shelter and enforce the guest policy.
- Maintain logs and complete incident reports.
- Handle donations.
- Maintain an on-site presence and provide assistance to program participants.
- Monitor shelter activities, safety, security, and cleanliness.
- Perform light maintenance and janitorial work in common areas, the entry, kitchen, community space, bathrooms, grounds, and shelter perimeter.
- Prepare vacant units, including light maintenance, cleaning, and painting.
- Clean biohazards using appropriate personal protective equipment (PPE).
- Respond to program participants’ concerns and questions.
- Provide the Shelter Operations Manager with information and feedback about ongoing operations and participant welfare.
- Respond to emergencies and perform grounds checks.
- Call 911 in emergencies such as fires or injuries.
- Alert LIHI staff and management to incidents, safety concerns, and related issues.
- Document incidents, maintenance needs, and operational issues in writing through the assigned platform or system in a timely manner, within 24 or 48 hours for non-emergent issues.
- Foster a clean and safe environment.
- Complete assigned training and meet training deadlines.
- Use PPE and follow PPE protocols.
- Perform other duties as assigned.
Benefits
- Generous vacation and sick leave, pro-rated for part-time employees.
- 10 paid holidays and 1 floating holiday, pro-rated for part-time employees.
- Employer-paid medical, dental, and vision insurance, with HRA, HSA, and FSA options.
- Employer-paid life and AD&D insurance.
- 401(k) offered to unionized employees through OPEIU 8.
- 403(b) offered to non-union employees.
- Employee Assistance Program.
- Travel Assistance Program.
- Aflac offered to all employees.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
