Shelter Monitor

Low Income Housing Institute • Seattle, WA

just now • $22 - $28 • Onsite

About The Position

The Shelter Monitor monitors shelter activities and helps maintain a safe environment for program participants. The role provides on-site assistance and emergency coverage as needed, working closely with other Shelter Monitors and the Shelter Operations Manager. It is a full-time, 40-hour-per-week, non-exempt, unionized position (OPEIU 8) based at Glasssyard Commons in Seattle, Washington. The regular schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The hourly pay range is $22.00–$28.34.

The position includes supporting participant intake and exits, monitoring shelter access and enforcing guest policies, handling donations, maintaining written records, responding to concerns and emergencies, and helping keep shelter spaces and grounds clean, safe, and operational. It also includes light maintenance and cleaning, preparing vacant units, and following training and personal protective equipment (PPE) protocols.

The Low Income Housing Institute (LIHI) owns and manages low-income housing, develops solutions to homelessness, advocates for housing justice, provides supportive services, and operates hygiene services. LIHI has developed more than 5,000 affordable housing units and manages more than 3,000 units. Its properties are located in Seattle, King County, and five adjacent counties. The organization serves diverse populations and operates tiny house villages and shelters as well as hygiene programs.

Requirements

• Ability to work with minimal supervision.
• Ability to work sensitively with people across cultural, race, gender, mental health, and class differences.
• Problem-solving and conflict-resolution skills.
• Basic computer skills.
• Ability to read, write, and communicate in English.
• Access to reliable transportation.
• Must pass criminal background checks and a drug screening test.

Nice To Haves

• Experience providing services to low-income people and/or people experiencing homelessness.
• One year of experience in maintenance, customer service, and/or direct service.

Responsibilities

• Assist clients and participants with completing intake and exit paperwork.
• Monitor individuals entering and exiting the shelter and enforce the guest policy.
• Maintain logs and complete incident reports.
• Handle donations.
• Maintain an on-site presence and assist program participants.
• Monitor shelter activities, safety, security, and cleanliness.
• Perform light maintenance and janitorial work in common areas, the entry, kitchen, community space, bathrooms, grounds, and shelter perimeter.
• Prepare vacant units through light maintenance, cleaning, and painting.
• Clean up biohazards using appropriate personal protective equipment (PPE).
• Respond to program participants’ concerns and questions.
• Provide the Shelter Operations Manager with information and feedback about ongoing operations and participant welfare.
• Respond to emergencies and perform grounds checks.
• Call 911 for emergencies such as fires or injuries.
• Alert LIHI staff and management to incidents, safety concerns, and related issues.
• Document incidents, maintenance needs, and operational issues in writing through the assigned platform or system in a timely manner, within 24 or 48 hours for non-emergent issues.
• Foster a clean and safe environment.
• Participate in assigned training and meet training deadlines.
• Use PPE and follow PPE protocols.
• Perform other duties as assigned.

Benefits

• Generous vacation and sick leave.
• 10 paid holidays and 1 floating holiday.
• Employer-paid medical, dental, and vision coverage, with HRA, HSA, and FSA options.
• Employer-paid life and AD&D insurance.
• 401(k) offered for unionized employees through OPEIU 8.
• 403(b) offered for non-union employees.
• Employee Assistance Program.
• Travel Assistance Program.
• Aflac offered for all employees. Benefits are prorated for part-time employees.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed