Shelter Monitor

Abode • Fremont, CA

6d • $23 - $31 • Onsite

About The Position

The Shelter Monitor is responsible for maintaining the health and safety of shelter residents. The role supports residents’ daily needs, assists program donors and volunteers, and helps ensure the shelter meets cleanliness standards. Shelter Monitors operate program procedures, maintain a supportive and caring environment, and uphold safety, program integrity, customer service standards, and professional boundaries.

Requirements

• High school diploma or equivalent experience.
• Six months of social services or customer service experience.
• Use of a personal vehicle and proof of a valid California Driver's License, current auto insurance, and a clean DMV record.
• Flexible schedule to work evening and weekend hours as needed.
• Excellent verbal and written communication, organizational, and time-management skills.
• Strong analytical and problem-solving skills and meticulous attention to detail.
• Ability to work independently and collaboratively with teams.
• Proficiency in Microsoft Office programs, systems, and platforms.
• Ability to learn and use required mobile devices and business-related applications.
• Strong communication skills, emotional intelligence, and cultural humility, with a proven ability to build and maintain effective relationships with varied internal and external contacts.

Nice To Haves

• Experience working with individuals with serious mental illness, co-occurring disorders, substance abuse, and/or the chronically homeless population.
• Experience in crisis response/intervention and mental health first aid.
• Experience working with individuals and families in crisis or similar areas.
• Experience working in a shelter or residential setting.

Responsibilities

• Implement and operate shelter program procedures, answer telephone lines, oversee front desk activities, greet visitors and volunteers, and problem-solve with shelter participants.
• Inspect the facility, sign in participants, maintain and enforce shelter guidelines, and document resident behavior, needs, and program issues in logbooks and incident reports.
• Oversee chores and facility cleaning and maintenance.
• Respond to participant requests and provide assistance when possible; respond to and resolve conflicts and crisis situations.
• Communicate critical incidents, observed resident behaviors, and shelter activities to service coordinators, the shelter coordinator, and the shelter manager during scheduled shifts.
• Maintain operating procedures, participant safety, program integrity, customer service standards, professional boundaries, and a supportive and caring environment.
• Complete participant intake and exit paperwork.
• Assist with unit turnover, including cleaning alcoves or rooms, and complete daily shelter cleaning when residents are not completing chores.
• Communicate with staff and participants in a non-judgmental manner and work cooperatively with agency staff.
• Participate in agency training, staff meetings, case conferences, and supervision.
• Complete required agency training, including CPR/first aid, non-violent crisis intervention, and other assigned training; attend some meetings and training outside the regular schedule.
• Perform other duties as assigned.

Benefits

• Competitive pay of $23.00–$31.00 per hour.
• 19 days of paid time off per year, increasing with tenure.
• 12 paid holidays per year.
• Medical, dental, and vision coverage options for employees, described as 100% coverage.
• Employer-subsidized dependent health care options.
• Employee Assistance Program with legal and financial services.
• Mental health care service through Teledoc.
• Flexible Spending Account options for commuter, health care, and dependent care.
• 403(b) retirement plan with employer match and contribution programs.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED