Shelter Monitor

Lowome Housing Institute • Seattle, WA

5d • Onsite

About The Position

The Shelter Monitor monitors shelter activities and helps maintain a safe environment for program participants. The role provides on-site assistance, responds to participant concerns and emergencies, and works closely with other Shelter Monitors and the Shelter Operations Manager. Emergency coverage may be needed. The position is full-time, 40 hours per week, Tuesday through Saturday, 12:00 a.m. to 8:00 a.m. It is a non-exempt, unionized position (OPEIU 8) at Lakefront Community House, with a pay range of $22.00–$29.19 per hour.

Requirements

• Ability to work with minimal supervision.
• Ability to work sensitively with people regarding cultural, race, gender, mental health, and class issues.
• Problem-solving and conflict-resolution skills.
• Basic computer skills.
• Ability to read, write, and communicate in English.
• Reliable transportation.
• Must pass criminal background checks and a drug screening test.

Nice To Haves

• Experience providing services to low-income people and/or people experiencing homelessness.
• One year of experience in maintenance, customer service, and/or direct service.

Responsibilities

• Assist clients and participants with intake and exit paperwork.
• Monitor people entering and exiting the shelter and enforce the guest policy.
• Maintain logs and complete incident reports.
• Handle donations.
• Provide on-site assistance to program participants.
• Monitor shelter activities, safety, security, and cleanliness.
• Perform light maintenance and janitorial work in common areas, the entry, kitchen, community space, bathrooms, grounds, and shelter perimeter.
• Prepare vacant units, including light maintenance, cleaning, and painting.
• Clean up biohazards using appropriate personal protective equipment (PPE).
• Respond to participants’ concerns and questions.
• Provide the Shelter Operations Manager with information and feedback about ongoing operations and participant welfare.
• Respond to emergencies, conduct grounds checks, and call 911 for emergencies such as fires or injuries.
• Alert LIHI staff and management to incidents, safety concerns, and related issues.
• Document incidents, maintenance needs, and operational issues in writing through the assigned platform or system in a timely manner, within 24 or 48 hours for non-emergent issues.
• Foster a clean and safe environment.
• Complete assigned training and meet training deadlines.
• Use PPE and follow PPE protocols.
• Perform other duties as assigned.

Benefits

• Generous vacation and sick leave.
• 10 paid holidays and 1 floating holiday.
• Employer-paid medical, dental, and vision coverage, with HRA, HSA, and FSA options.
• Employer-paid life and AD&D insurance.
• 401(k) offered for unionized employees through OPEIU 8.
• 403(b) offered for non-union employees.
• Employee Assistance Program.
• Travel Assistance Program.
• Aflac offered for all employees.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed