Shelter Monitor (Temporary, All Shifts)

Abode • Napa, CA

17h • $23 - $31

About The Position

The Temporary Shelter Monitor is responsible for maintaining the health and safety of shelter residents. The role supports residents’ daily needs, assists program donors and volunteers, and helps maintain shelter cleanliness. Shelter monitors operate program procedures, support resident intakes and exits, respond to requests and crises, document incidents and resident needs, and contribute to a safe, supportive environment. The position is temporary through April 16, 2027, with morning, swing, and graveyard shifts available.

Requirements

• High school diploma or equivalent experience.
• Six months of social services or customer service experience.
• Use of a personal vehicle, valid California driver’s license, current auto insurance, and a clean DMV record.
• Flexible schedule to work evening and weekend hours as needed.
• Excellent verbal and written communication, organizational, and time-management skills.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Ability to work independently and collaboratively with teams.
• Proficiency in Microsoft Office programs, systems, and platforms.
• Ability to learn and use required mobile devices and business-related applications.
• Strong communication skills, emotional intelligence, and cultural humility, with a demonstrated ability to build and maintain effective relationships with a wide variety of internal and external contacts.

Nice To Haves

• Experience working with individuals with serious mental illness, co-occurring disorders, substance abuse, and/or the chronically homeless population.
• Experience in crisis response/intervention and mental health first aid.
• Experience working with individuals and families in crisis or similar areas.
• Experience working in a shelter or residential setting.

Responsibilities

• Implement and operate shelter program procedures, answer telephone lines, oversee front desk activities, greet visitors and volunteers, and problem-solve with shelter participants.
• Inspect the facility, sign in participants, maintain and enforce shelter guidelines, document resident behavior, needs, and program issues in logbooks and incident reports, and oversee chores and facility upkeep.
• Respond to participant requests and provide assistance as possible; respond to and resolve conflicts and crisis situations.
• Communicate critical incidents, observed resident behaviors, and shelter activities to service coordinators, the shelter coordinator, and the shelter manager during scheduled shifts.
• Maintain standard operating procedures, participant safety, program integrity, customer service standards, professional boundaries, and a supportive and caring environment.
• Complete participant intake and exit paperwork.
• Assist with unit turnover, including cleaning alcoves and rooms, and handle daily shelter cleaning when residents do not complete chores.
• Communicate with staff and participants in a non-judgmental manner and work cooperatively with agency staff.
• Participate in agency training, staff meetings, case conferences, and supervision.
• Complete required agency training, including CPR/first aid and non-violent crisis intervention; attend some meetings and training outside the regular schedule.
• Perform other duties as assigned.

Benefits

• 100% paid health, vision, and dental options for employees.
• 19 PTO days and 12 holidays per year.
• Voluntary benefits including FSA, EAP, commuter checks, life insurance, and legal benefits.
• 403(b) retirement savings plans with employer match and contribution programs.
• Professional development trainings and opportunities, Leadership Academy programs, and all-staff events.
• Dynamic, mission-driven culture and supportive leadership.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED