TEMPORARY PASS Monitor

The Salvation Army Eastern Territory•Cleveland, OH

About The Position

The TEMPORARY PASS Monitor supports the overall welfare of the floor by maintaining a peaceful and orderly environment for chronically homeless men. The role includes orienting new residents to the program and facility, providing needed supplies, explaining program policies, and encouraging residents, many of whom are newly sober. The Salvation Army is an evangelical part of the universal Christian church. Its message is based on the Bible, its ministry is motivated by the love of God, and its mission is to preach the gospel of Jesus Christ and meet human needs in His name without discrimination.

Requirements

High school diploma or GED.
Some experience working with people who are homeless, chemically dependent, or mentally ill.
Effective communication and crisis intervention skills.
Speak positively about the programs, staff, and The Salvation Army.
Use pro-social thinking and respectful language, tone of voice, and body language.
Display pro-social behavior.
Maintain appropriate boundaries with clients and employees.
Ability to lift up to 25 pounds if necessary.
Ability to use stairs when necessary for evacuations, drills, or elevator maintenance.

Nice To Haves

Personal experience in recovery from chemical dependency.

Responsibilities

Coordinate and communicate with other shift monitors regarding daily program needs.
Handle telephone calls according to program policy.
Supervise the cafeteria during meal times.
Maintain documentation of floor activities while on duty.
Record relevant observations of or interactions with residents in the daily log and report them to case managers or supervisors, verbally or in writing.
Provide ongoing support and suggestions to residents.
Respond to emergencies according to program policy and ensure the safety of program residents and staff.
Obtain and record information needed for statistical reporting.
Conduct alcohol and drug testing when requested by the program manager or case manager, or when suspicion of substance use makes testing appropriate.
Handle confidential work professionally.
Use stairs when necessary for building evacuations, drills, or elevator maintenance.
Assist others when workload permits and perform other duties as assigned by the Program Manager.