Temporary Manager

Tapestry•Merrimack, NH

About The Position

The Temporary Manager supports store leadership by maintaining a strong presence on the sales floor, achieving sales targets, delivering exceptional customer experiences, and representing Coach’s brand values. The role helps lead Company initiatives and store operations while maintaining a growth mindset toward business and personal development. The manager promotes collaboration, integrity, and an inclusive team culture; monitors and analyzes sales performance; and recommends ways to improve store results and customer experience. The role supports recruiting, interviewing, performance evaluations, training, coaching, and accountability for individual and business goals. It also helps implement customer-focused strategies, build lasting client relationships through clienteling, and provide HR and conflict-resolution support when the leadership team is absent. The position requires regular physical activity, including lifting at least 25 pounds and occasionally lifting or carrying items up to 50 pounds, as well as climbing, bending, kneeling, and maneuvering through the sales floor and stockroom.

Requirements

At least 1 year of equivalent experience managing a competitive retail space at the Lead Supervisor level.
Ability to bend, reach, stretch, lift, carry, and move at least 25 pounds, and occasionally lift and carry product, cartons, props, or fixtures up to 50 pounds.
Ability to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Responsibilities

Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
Represent Coach as a Brand Ambassador, embody Coach values, and increase brand awareness.
Lead implementation of Company initiatives and support full operation of the business.
Promote business and personal development initiatives with a growth mindset.
Build trust, integrity, collaboration, fairness, positivity, and inclusion within the team and organization.
Monitor and analyze sales data, identify trends, recommend improvements, and implement individualized team development to improve store performance and customer experience.
Use business acumen and forward-planned strategies to achieve leadership initiatives and store goals and KPIs.
Support recruiting, interviewing, performance evaluation, and high-level training as needed.
Provide feedback and guidance to improve individual performance and hold the team accountable for individual and business goals.
Follow and enforce Company policies, procedures, and store operational procedures.
Help execute innovative strategies for exceptional experiences for internal and external partners.
Build a customer-centric culture, mentor the team on clienteling, and develop long-term customer relationships to meet business goals.
Provide HR and conflict-resolution support to the team and district in the absence of the leadership team.
Promote Company resources that support a healthy work environment for internal customers.