Temporary IT Support Specialist

Legence•Windsor, CO

108d•$25 - $35•Onsite

About The Position

The Temporary IT Support Specialist provides first-line support to staff through the IT Service Desk, the central point of contact for IT incidents and service requests. The specialist logs and resolves requests, works to meet service levels and customer-satisfaction expectations, and supports continuous service delivery in a dynamic, fast-paced environment. Support is provided by phone, email, in person, and through self-service. The position is based in Windsor, Colorado. This is a part-time temporary assignment of approximately 20–25 hours per week, expected to last three to six months. Conversion to a regular full-time role may be possible depending on performance, business conditions, and organizational needs, but continued employment after the assignment is not guaranteed. The hourly pay range is $25–$35, with actual compensation based on job-related factors including skills, experience, and work location.

Requirements

Associate's degree in Information Technology or equivalent experience.
At least 3 years of experience in information technology, including PC and mobile device support.
Experience with Dell desktops and laptops.
Experience with Microsoft Active Directory and Azure, O365, Teams, Office, Exchange Online, and SharePoint.
Experience with Apple and Android tablets and phones.
Problem-solving skills and the ability to troubleshoot IT issues.
Verbal and written communication skills.
Ability to work independently and as part of a team.
Willingness to learn and adapt to new technologies and processes.
Customer-focused attitude and commitment to high-quality service.

Nice To Haves

Experience implementing and managing mobile device encryption.
Experience managing IP security cameras and video recording servers.

Responsibilities

Serve as the onsite local IT presence, assisting customers and resolving issues promptly, courteously, and empathetically.
Coordinate with in-house staff and outsourced service and hardware vendors on technical support issues to minimize downtime and disruption.
Support users with printers, scanners, and other external peripherals.
Assist with maintaining, updating, inventorying, and troubleshooting approximately 2,000 devices, including servers, desktops, laptops, and mobile devices, onsite and remotely.
Diagnose and resolve software and hardware incidents involving operating systems and a range of software applications.
Assist users with logged IT-related incidents as needed.
Take ownership of issues, analyze problems, implement temporary or permanent fixes to restore service, and escalate incidents to other support teams when necessary.
Record, update, and document requests accurately in the ServiceNow IT service desk system.
Install and configure IT equipment and track assets through assignment, repair, refresh, and recovery.
Resolve incidents and upgrade software and hardware, including printers, copiers, and scanners.
Create temporary user accounts and reset passwords while applying appropriate permissions and data security.
Provide a high level of customer service and communicate effectively with technical and non-technical colleagues at all organizational levels.
Manage changing priorities as a motivated team player.
Attend internal training as needed to stay current with technology and internal system processes.
Perform other duties as assigned.