Teller

PNC • Payson, AZ

20d • Onsite

About The Position

As a Teller within PNC's Retail Banking organization, based in Payson, Arizona, you deliver customer experiences intended to improve financial wellbeing, build loyalty, and increase customers’ share of wallet. You process customer interactions, explain financial transaction options, identify banking opportunities, and make appropriate referrals to branch staff. The role includes engaging customers in the lobby and helping them use technology, tools, and resources to manage transactions. You apply product and procedural knowledge to resolve customer problems and follow policies and procedures while using sound judgment. Teller and branch daily operations and maintenance transactions must be completed efficiently and accurately.

This is an in-office position. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. Prior experience is not required, and a university or college degree, high school diploma, or GED is not typically required for the role. No certification or license is required.

Requirements

• Demonstrate appropriate knowledge, skills, and abilities for the role.
• Prior experience is not required.
• A university or college degree, high school diploma, or GED is not typically required for the role.
• No required certification or license.
• No required or preferred language assessment.
• Demonstrate customer focus and prioritize customer needs and satisfaction.
• Demonstrate skills or competencies in accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communication, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Nice To Haves

• Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
• A comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.

Responsibilities

• Deliver customer experiences focused on financial wellbeing, loyalty, and increasing share of wallet.
• Process a variety of customer interactions and educate customers about financial interaction options.
• Identify banking opportunities through meaningful customer conversations and make appropriate referrals to branch staff.
• Perform lobby engagement activities and position PNC products to meet customer needs.
• Educate customers on managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to solve customer problems.
• Adhere to policies and procedures and demonstrate sound judgment within established limits.
• Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
• Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match.
• Pension and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child and elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Maternity and/or parental leave, depending on eligibility.
• Up to 11 paid holidays each year, depending on eligibility.
• 9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
• Between 15 and 25 vacation days each year, depending on career level and eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed