Teller

KeyBank•Guilderland, NY

20d•$18 - $23•Onsite

About The Position

The Teller provides in-person service to new and existing KeyBank clients at a branch, welcoming them and assisting with account transactions and servicing needs. The role identifies and resolves client servicing issues, listens for financial needs during conversations, and connects clients with a Banker for deeper financial wellness discussions. Tellers help clients pursue financial goals using financial wellness tools while supporting accurate, efficient branch operations and compliance with bank policies and security procedures. The position includes participating in in-person morning huddles and end-of-day debriefs and working Saturdays as directed by management. Duties may change or be assigned at any time.

Requirements

High school diploma, GED, or equivalent business experience.
Experience in a client service role.
Experience handling cash.
General understanding of PCs, Windows-based applications, and calculators.
Knowledge of client accounts and banking business, with sound judgment regarding clients and transactions.
Strong sales and service skills, including presenting products and services and educating clients about access channels such as ATMs, Online Banking, and Telephone Banking.
Strong work ethic and high integrity.
Excellent time-management skills.
Ability to manage client accounts and process transactions accurately and securely.
Ability to identify and resolve client servicing issues efficiently.
Understanding of banking regulations and security procedures, and awareness of fraud detection and prevention.
Ability to identify financial needs and promote relevant banking products and services.
Ability to collaborate effectively with teammates.
Ability to occasionally operate a motor vehicle with a valid driver's license.
Ability to meet the physical demands of prolonged standing, frequent hand use and forward reaching, occasional bending and lifting, and frequent lifting of 1–10 pounds and occasional lifting of up to 30 pounds.

Nice To Haves

Notary License.

Responsibilities

Provide a welcoming, attentive client experience to clients and teammates.
Perform teller functions efficiently, effectively, and accurately in an in-person branch setting.
Identify and resolve client servicing issues, escalating them as needed.
Listen for financial wellness opportunities and transition clients to a Banker when appropriate.
Help clients pursue financial goals using financial wellness tools.
Attend and participate in in-person morning huddles and end-of-day debriefs.
Follow compliance, audit, and security procedures, and balance the cash drawer within established guidelines.
Maintain knowledge of product guides, fees, policies, and current offerings.
Work Saturdays as directed by management.
Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of clients and Key.
Perform other duties as assigned.