Teller

KeyBank•Geneseo, NY

25d•Onsite

About The Position

As a Teller at KeyBank, you provide in-person service to new and existing clients at a branch. You assist with account transactions and servicing needs, identify and resolve client issues, and listen for financial wellness needs that may be addressed through available tools or a conversation with a Banker. The role supports clients in moving forward with their financial goals while contributing to a strong client experience. The position is based at the Geneseo, New York branch. It involves in-person morning huddles and end-of-day debriefs, and requires Saturday work as directed by management. Duties may change or be assigned at any time, with or without notice.

Requirements

High school diploma, GED, or equivalent business experience.
Experience in a client service role.
Cash-handling experience.
General understanding of PCs, Windows-based applications, and calculators.
Strong client service, sales, and service skills.
Strong work ethic and high level of integrity.
Excellent time-management skills.
Ability to process cash transactions accurately and securely, including balancing a cash drawer.
Ability to identify and resolve client servicing issues efficiently.
Understanding of and ability to follow banking regulations, compliance requirements, and security procedures.
Ability to identify financial needs and promote relevant banking products and services.
Awareness of techniques to detect and prevent fraudulent activities.
Ability to collaborate effectively with teammates.
Ability to occasionally operate a motor vehicle and hold a valid driver's license.
Ability to work Saturdays as directed by management.

Nice To Haves

Notary license.

Responsibilities

Provide a welcoming, attentive client experience and assist clients with account transactions and servicing needs.
Perform teller functions efficiently, effectively, and accurately in an in-person branch setting.
Identify and resolve client servicing issues, escalating them as needed.
Listen for financial wellness opportunities and transition clients to a Banker when appropriate.
Help clients pursue financial goals using financial wellness tools and guide them to relevant resources or services.
Attend and participate in in-person morning huddles and end-of-day debriefs.
Follow compliance, audit, and security procedures and balance the cash drawer within established guidelines.
Keep current on product guides, fees, policies, and offerings.
Present products and services and educate clients about available access channels, including ATM, online, and telephone banking.
Process cash transactions, maintain accurate records, and assist clients with account information updates.
Perform other duties as assigned and comply with KeyBank policies and procedures.