Teller

First Interstate•Des Moines, IA

19d•Onsite

About The Position

The Teller is responsible for daily teller transactions in both the lobby and drive-up locations of the Des Moines, Iowa E. Euclid Avenue branch. The role delivers outstanding client service and develops and maintains client relationships by recognizing opportunities to refer clients for additional products and other lines of business. The position processes deposits, loan payments, check cashing, savings withdrawals, night and mail deposits, cashier’s checks, savings bonds, consumer credit card applications, and other client requests. It also supports branch operations by reconciling the cash drawer, following security and operational procedures, maintaining confidentiality, completing work accurately, and supporting team members. Typical work hours vary based on scheduling and business need; travel may be required as needed.

Requirements

High school diploma or General Education Degree (GED).
Ability to handle confidential and sensitive information with discretion.
Strong mathematical aptitude.
Excellent written and verbal communication skills.
Strong interpersonal skills.
Exceptional attention to detail.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for qualified individuals with disabilities.

Nice To Haves

Experience in a cash handling role is preferred.

Responsibilities

Process deposits, loan payments, check cashing, savings withdrawals, night and mail deposits, cashier’s checks, and savings bond redemptions.
Answer client questions in person and by telephone.
Process additional transactions as needed, including preparing currency transaction reports.
Identify basic cross-sell and referral opportunities, inform clients about services and promotions, assess client needs, and direct clients to a banker.
Use 360View to record activities, incidents, and referrals to business partners and other lines of business.
Process consumer credit card applications.
Complete special client requests, including account closures, check orders, foreign currency exchanges, special statements or copies, referrals, and safe-deposit box procedures.
Reconcile the cash drawer by verifying transactions, counting and packaging currency and coin, submitting excess cash and mutilated currency to the vault custodian, and maintaining cash supplies.
Follow bank operations and security procedures, including dual-control functions, client traffic surveys, auditing other teller currency, and assisting with proof certification.
Protect confidential information and maintain client confidence.
Attend training sessions to enhance job knowledge.
Welcome new or different requests and support team members to contribute to client service and bank success.
Demonstrate basic product knowledge and proficiency with client-facing systems.
Complete work accurately with minimal errors.
Participate in volunteer activities.
Perform other duties as assigned.