Teller - Float

M&T Bank•Seaford, DE

10d•$18 - $26•Onsite

About The Position

As a Float Teller, you will support the branch customer experience through digital engagement, lobby management, transaction processing, and retail servicing. You will process financial transactions accurately and efficiently and travel frequently among branches in a designated area to assist staff as needed. The role provides exceptional service to branch customers, resolves routine problems promptly, and coordinates with appropriate Bank teams to resolve branch operational issues. It also requires staying current on operational changes and making sound risk-management decisions to help prevent losses and reduce fraudulent activity. The jobholder is expected to demonstrate empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking in support of the Company’s culture and brand. This position has no managerial or supervisory responsibilities.

Requirements

High school diploma or equivalent (GED).
At least 6 months of customer service experience, including data entry and/or cash handling experience.
Ability to travel easily between branches as needed.
Proven verbal communication skills.
Proven interpersonal skills.
Demonstrated exceptional customer service ability.
Well-organized.
Proven time-management skills.
Proven prioritization skills.
Proficiency with internet user-level technology.

Nice To Haves

Bilingual ability based on branch needs.

Responsibilities

Provide differentiated customer service by understanding customer needs and delivering appropriate solutions.
Demonstrate digital services to customers and identify self-service opportunities suited to their needs.
Manage the lobby by greeting customers, identifying their immediate needs, and taking ownership of addressing them.
Accurately balance and process customer transactions in accordance with Bank policy.
Own escalated account-service issues through resolution and accurately record customer complaints in the appropriate system.
Identify sales opportunities and introduce customers to the appropriate banking partner.
Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire transfer activities.
Process customer and account maintenance accurately.
Complete Consumer AML, BSA, and KYC-related activities.
Follow applicable compliance and operational risk controls and Company and regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Stay current on operational changes and support the branch in preventing losses and reducing fraudulent activity.
Travel between branches in a designated area as needed.
Complete other related duties as assigned.