Teller

Bangor Savings Bank•Cornish, ME

22d•$21 - $30

About The Position

The Teller provides excellent customer service by greeting customers warmly, building rapport, and meeting their transactional needs. The role processes transactions accurately and efficiently while meeting the Bank’s customer experience standards. Tellers contribute to sales growth by learning about customers’ financial needs and goals, recommending suitable solutions, or referring customers to business partners. The position may also include vault cash and ATM responsibilities. The Teller maintains accurate cash and transaction records, follows Bank policies and procedures, and helps ensure compliance with applicable regulations and security requirements. The role requires teamwork, professionalism, and the ability to assist with training new employees or cover other branches when needed. Additional duties may be assigned.

Requirements

High school diploma or equivalent.
Demonstrated personal computer literacy.
Ability to meet the physical demands of the position, including moving bags of coin short distances and moderate lifting up to 50 pounds.
Ability to perform essential job functions unaided or with a reasonable accommodation.

Nice To Haves

Previous teller, cash-handling, and/or sales experience is helpful.

Responsibilities

Greet customers, build relationships, and provide a high level of customer service.
Engage customers to understand their financial needs and goals, then recommend solutions or refer them to appropriate team members.
Use the Bank’s sales and coaching process and complete action plans to help meet goals.
Understand and promote the Bank’s products and services as appropriate.
Process customer transactions accurately, efficiently, courteously, and in compliance with Bank policies and procedures.
Maintain accurate cash and transaction records and meet teller performance standards.
Resolve routine transaction issues independently and refer advanced problems to appropriate staff.
Determine whether holds should be placed on items presented for deposit.
Stay aware of fraud alerts and identify potentially fraudulent activity.
Follow operational, risk management, and security policies and procedures.
Assist with compliance with local, state, and federal regulations and with branch operational and audit functions.
Work harmoniously with others to support Bank goals and objectives.
Meet punctuality, attendance, and professionalism standards.
Train or assist in training new employees when needed.
Travel to other branches for coverage when required.
Perform additional duties as requested.
May handle vault cash and ATM responsibilities.