Teller

PNC•Boston, MA

22d•$36,000 - $60,000•Onsite

About The Position

The Teller is a full-time, in-office role within PNC’s retail banking organization, based in Roxbury, Massachusetts. The role delivers customer interactions designed to improve customers’ financial wellbeing and loyalty while increasing their engagement with PNC. It processes customer transactions, explains available alternatives for financial interactions, identifies banking opportunities, and makes appropriate referrals to branch staff. The Teller engages customers in the branch lobby, presents PNC products that may meet their needs, and helps customers use technology, tools, and resources to manage financial transactions. The role uses product and procedural knowledge to resolve customer problems and follows policies and procedures, applying sound judgment within established limits. It also ensures teller and branch daily operations and maintenance transactions are completed accurately and efficiently.

Requirements

Prior experience is not required.
A university or college degree, high school diploma, or GED is not required for roles at this level.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Demonstrate customer focus and knowledge of practices that prioritize customer needs and satisfaction.
Demonstrate risk management capabilities.
No required certifications.
No required licenses.
No required or preferred language assessments.
Employment visa sponsorship and STEM OPT participation are not provided.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Knowledge of banking products
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Deliver a customer experience focused on financial wellbeing, customer loyalty, and increasing share of wallet.
Process a variety of customer interactions and educate customers about alternatives for financial interactions.
Identify banking opportunities through meaningful customer conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities and position PNC products to meet customers’ needs.
Educate customers on ways to manage financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service
Incentive-eligible pay based on company, business, and/or individual performance