Teller

PNC Bank • Hermitage, PA

19d • Onsite

About The Position

As a full-time Teller in PNC's Retail organization, the employee will be based at the Hermitage branch in Hermitage, Pennsylvania. This is an in-office role. The Teller delivers a customer experience intended to improve customers' financial well-being and build loyalty while increasing their share of wallet. The role handles a variety of customer interactions, explains options for financial transactions, identifies banking opportunities, and makes appropriate referrals. It also supports efficient and accurate teller and branch operations while following applicable policies and procedures and managing risk.

Requirements

• No prior experience is required.
• No degree is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
• Demonstrate appropriate knowledge, skills, and abilities for the role.
• Relevant competencies include accuracy and attention to detail, addressing customer needs, knowledge of banking products, digital awareness, effective communication, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.
• PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Nice To Haves

• Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.

Responsibilities

• Deliver a customer experience that supports customers' financial well-being and builds loyalty.
• Process a variety of customer interactions and educate customers about available alternatives for financial interactions.
• Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
• Perform lobby engagement activities, connect with customers, and position PNC products to meet their needs.
• Explain options for managing financial transactions by leveraging technology, tools, and resources.
• Apply product and procedural knowledge to solve customer problems.
• Follow policies and procedures and exercise sound judgment within established limits.
• Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
• Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match.
• Pension and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child and elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select programs that are fully paid.
• Wellness program with financial incentives.
• Maternity and/or parental leave, depending on eligibility.
• Up to 11 paid holidays each year, depending on eligibility.
• 9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
• 15 to 25 vacation days each year, depending on career level and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed