Teller

Bangor Savings Bank•Brewer, ME

24d

About The Position

The Teller provides friendly, accurate, and efficient customer service by greeting customers, building rapport, and meeting their transactional needs. The role processes transactions in accordance with Bank policies and Customer Experience standards, while contributing to sales growth by learning about customers’ financial needs and goals, recommending appropriate solutions, or connecting customers with business partners. The position may include vault cash and ATM responsibilities and may require travel to other branches for coverage. The Teller supports compliance, operational controls, and security procedures; maintains accurate cash and transaction records; and may train or assist in training new employees. The role requires effective teamwork, professionalism, adaptability, initiative, communication, organization, and customer service. The stated pay range is $21.00–$29.93 per hour.

Requirements

High school diploma or equivalent.
Demonstrated personal computer literacy.
Ability to communicate clearly and professionally in telephone and written communication.
Ability to handle information flow, multitask, prioritize, and organize workflow while meeting accuracy standards.
Ability to work collaboratively and provide effective customer service.
Ability to perform essential functions unaided or with reasonable accommodation.

Nice To Haves

Previous teller, cash handling, and/or sales experience is helpful.

Responsibilities

Greet customers in a friendly manner, build relationships, and provide a high level of customer service.
Engage customers to understand their financial needs and goals, and refer them to appropriate team members or business partners.
Use the Bank’s sales and coaching process, complete action plans, and promote relevant products and services.
Process customer transactions accurately, efficiently, and courteously in compliance with Bank policies and procedures.
Maintain accurate cash and transaction records and meet established teller performance standards.
Handle routine transaction issues independently and refer advanced problems to appropriate staff.
Determine whether holds are necessary on items presented for deposit.
Monitor current fraud alerts and identify potentially fraudulent activity.
Follow operational, risk management, and security policies and procedures; assist with compliance, operational, and audit functions within the Branch.
Work effectively with colleagues to support Bank goals and objectives, and maintain expected punctuality, attendance, and professionalism.
Train or assist in training new employees as needed.
Travel to other branches for coverage when required.
Perform additional duties as requested.
May handle vault cash and ATM responsibilities.