Teller Part-Time (20 Hours) - Avenue of the Americas/23rd Street Branch

Citi • New York, NY

3d • $20 - $25 • Onsite

About The Position

The Teller is an entry-level position responsible for assisting with branch activities, including day-to-day client-facing services and transaction processing, in coordination with the Customer Service function. The role’s objective is to provide high-quality customer service and help the branch generate revenue by delivering optimal solutions.

The Teller serves as a first point of contact for Citi clients, performs accurate banking transactions, identifies referrals based on clients’ financial goals, and educates clients about digital and self-service opportunities. The role requires adherence to bank policies, operational controls, and regulatory procedures; resolving or escalating client concerns; and maintaining working knowledge of client accounts and Citi products and services. Employees are expected to fulfill client needs while providing an exceptional experience, and performance is measured using specific metrics.

The position also requires sound risk assessment in business decisions, consideration for the firm’s reputation and the safeguarding of Citigroup, client, and firm assets, compliance with applicable laws and policies, ethical judgment, and transparent escalation, management, and reporting of control issues. Other job-related duties may be assigned as required.

Requirements

• Demonstrated sales and customer service experience.
• Money handling experience.
• Effective problem-solving and communication skills.
• Ability to work well in a team-oriented environment.
• High school diploma or equivalent.

Nice To Haves

• Previous relevant experience preferred.

Responsibilities

• Serve as the first point of contact for Citi clients and provide friendly, efficient customer service.
• Perform accurate banking transactions, manage the branch cash supply, process incoming and outgoing cash deposits, and maintain branch vault cash.
• Identify opportunities to refer clients to new products and services based on their financial goals.
• Educate clients on Citi digital and self-service opportunities.
• Follow bank policies, operational controls, and regulatory procedures to protect client and bank assets.
• Meet client needs, manage client issues and concerns, and escalate them when needed.
• Maintain working knowledge of client accounts and new and existing products and services.
• Assess risk in business decisions and consider the firm's reputation and the safeguarding of Citigroup, client, and firm assets.
• Comply with applicable laws, rules, regulations, and policies, and apply sound ethical judgment in personal behavior, conduct, and business practices.
• Escalate, manage, and report control issues transparently.

Benefits

• Medical, dental, and vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off, including vacation and sick leave
• Paid holidays
• Discretionary and formulaic incentive and retention awards may be available to eligible employees

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED